Experienced Part-Time Customer Support Representative – Dance Studios Vertical

At arenaflex, we're passionate about empowering communities and organizations to thrive in a rapidly changing world. Our family of SaaS solutions focuses on organizational management, administration, and payment processing, helping our customers streamline their operations and achieve their goals. As a key member of our Rec & Leisure business line, you'll play a vital role in supporting our dance studios customers, providing top-notch service and ensuring their success with our software.

About arenaflex

arenaflex is a leading provider of integrated software and financial solutions to a diverse range of communities and organizations. Our mission-critical tools help our customers manage and grow their communities, enhance member engagement, and better serve their constituents. With a strong commitment to innovation, customer satisfaction, and community empowerment, we're dedicated to making a positive impact in the lives of our customers and their members.

Job Summary

We're seeking an experienced customer support specialist to join our team on a part-time basis, working 20-29 hours per week. As a Part-Time Customer Support Representative, you'll be responsible for providing exceptional support to our dance studios customers, troubleshooting software issues, and ensuring their success with our product. This is a temporary role, expected to end September 30, 2025.

Responsibilities

As a Part-Time Customer Support Representative, you'll be responsible for:

• Providing top-notch support to our dance studios customers, troubleshooting software issues, and ensuring their success with our product
• Responding to client questions and issues, including bugs, feature requests, and business processes, through phone, chat, and email
• Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues
• Documenting frequently asked questions and preparing knowledge-based content
• Documenting requirements and user stories for production issues and feature requests
• Collaborating with cross-functional teams to identify and resolve customer issues
• Providing exceptional customer service, ensuring that our customers have a great experience using our product

Requirements

To be successful in this role, you'll need:

• Strong customer service and analytical skills
• Comfortable helping customers via phone support
• Ability to diagnose and explain complex solutions to technical and non-technical audiences
• Ability to quickly learn computer software and operating procedures
• Proficient in Microsoft Office Suite or related software
• Flexible work schedule; must be able to work on weekends
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• Success-driven, works well in a team, and enjoys a dynamic and changing environment
• Knowledge and passion for the dance industry
• Previous experience with SaaS or payments industry preferred, but not mandatory

Excited about this role but don’t meet every single requirement?

We're committed to building a diverse, inclusive, and authentic workplace at arenaflex. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What we offer

As a Part-Time Customer Support Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance options
• 100% Employer-paid short/long-term disability
• Basic Life
• 401K option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave
• A culture that values work/life balance and celebrates successes

Inclusion and Diversity

arenaflex is an Equal Employment Opportunity Employer. We're committed to creating a workplace where diverse backgrounds, experiences, and viewpoints are valued. We do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the arenaflex salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to, location, experience, and performance. The range listed is just one component of arenaflex's total compensation package for employees. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more.

Salary Range

US Remote: $20/hr

How to Apply

If you're passionate about delivering exceptional customer support and empowering dance studios to thrive, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon. Apply Job! Apply for this job