Experienced Customer Service Supervisor – Retail Sales Team Leadership and Customer Experience Expert

At arenaflex, we're on a mission to revolutionize the retail industry by providing an exceptional customer experience that sets us apart from the rest. Our team is built on a foundation of core values that guide our actions and decisions every day. We're passionate about delivering outstanding service, building long-term customer relationships, and driving sales growth through innovative strategies.

About arenaflex

arenaflex is a leading retail company that's committed to providing our customers with the best possible shopping experience. We're a dynamic and fast-paced organization that's always looking for talented individuals who share our passion for delivering exceptional customer service. Our team is dedicated to creating a positive and inclusive work environment that fosters growth, learning, and success.

Our Core Values

At arenaflex, we live by six core values that guide our actions and decisions every day:

• BE A TEAM PLAYER: We believe in supporting and working together as a team to achieve our goals.
• BE CARING: We treat others with courtesy, dignity, and respect, and we expect the same from our team members.
• BE VALUE OBSESSED: We're committed to delivering value to our customers and stakeholders through our products and services.
• BE COMMITTED: We operate with grit, passion, tenacity, and action to drive results and achieve our goals.
• BE GROWING: We're committed to continuous learning and improvement, and we encourage our team members to grow and develop their skills.
• BE REAL: We're honest, transparent, genuine, trustworthy, and sincere in all our interactions.

Associate Benefits

At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:

Medical, Dental, Vision, and RX coverage

that begins after 90 days of employment

401K

with a generous company match and immediate vesting

Strong field sales career growth and talent development culture

for top performers

20% associate discount

on all arenaflex purchases

Vast array of voluntary benefits

to support your overall well-being

Job Summary

We're seeking an experienced Customer Service Supervisor to join our team at arenaflex. As a Customer Service Supervisor, you'll be responsible for leading a sales team that's passionate about selling merchandise and delivering exceptional customer service. You'll work closely with our team members to ensure that our front-end operations, store standards, and company programs meet all operational expectations.

Primary Responsibilities

As a Customer Service Supervisor, you'll be responsible for:

Greeting and acknowledging every customer

with our "Yes I Care, Yes I Can" approach to build long-term customer loyalty

Resolving customer service issues

, including answering questions, assisting with transactions, and communicating customer requests to Team Leaders when necessary

• Ensuring that all product at the front end is merchandised per our visual merchandise standards

*

Maintaining the front-end, entrance, and exterior of the building

to ensure a positive customer experience

Developing, evaluating, and supervising front-end Associates

to ensure they have the skills and knowledge needed to deliver exceptional customer service

Completing additional responsibilities and duties

as assigned by management

Qualifications

To be successful in this role, you'll need:

Minimum of one to two years' retail experience

in a mid-size to large retail service-oriented business

Ability to work evenings, weekends, and holidays

on a regular basis

Positive attitude

and the ability to interact well with others

Physical Requirements

As a Customer Service Supervisor, you'll need to be able to:

Lift and carry up to 50 pounds

*

Push and pull up to 35 pounds

*

Stand for extended periods

and work in a safe manner

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that welcomes talented individuals from all backgrounds. We're proud to be an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.

How to Apply

If you're passionate about delivering exceptional customer service and leading a sales team to success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job