Experienced Customer Service Representative – Insurance Servicing and Payment Support
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading provider of business and technology services, we're seeking a highly skilled and motivated Customer Service Representative to join our team in Daytona Beach, FL. This is a unique opportunity to work in a hybrid environment, combining on-site and remote work to provide top-notch support to our customers.
About arenaflex
arenaflex is a leading provider of business and technology services, accelerating business transformation for our customers through a range of solutions. With a team of 80,000 strong, we work with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. We're a team of strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in Daytona Beach, FL. As a Customer Service Representative, you will be responsible for handling inbound calls pertaining to insurance servicing questions, providing exceptional support to borrowers, insurance agents, and financial institutions. You will be the primary point of contact for our customers, handling payment and coverage questions, and ensuring that both our internal and external standards are met on a consistent basis.
Responsibilities
* Handle approximately 35-45 inbound calls per day, sometimes more and sometimes less, depending on the length of each call.
- Respond to questions from borrowers, insurance agents, and financial institutions regarding home owners insurance.
- Multi-task between various systems to research and document phone calls.
- Ensure that all calls are handled in a professional manner, with a focus on problem-solving and problem resolution.
- Meet or exceed quality and attendance expectations, with a focus on meeting adherence standards.
- Collaborate with internal teams to resolve complex issues and provide exceptional customer support.
Requirements
* At least 1 year of recent customer service experience, preferably in an insurance or mortgage environment.
- Efficient in using a Windows PC computer and navigating software systems.
- Typing speed of at least 35 WPM.
- Good verbal and written communication skills.
- Reliable internet connection for remote work.
Nice to Have
* 2+ years of call center experience.
- Insurance or mortgage experience.
- Bilingual in Spanish, with a pay differential available for fully bilingual candidates.
Schedule
* First 30 days: fully on-site for training, 9:30am to 6pm.
- After training: hybrid schedule, 10:30am to 7pm, based on meeting adherence, quality, and attendance expectations.
- No time off in the first 4 weeks.
Pay and Benefits
* Pay range: $17.00 - $18.50/hr.
- Eligibility requirements apply to some benefits, which may include:
+ Medical, dental, and vision. + Critical Illness, Accident, and Hospital. + 401(k) Retirement Plan. + Life Insurance (Voluntary Life & AD&D for the employee and dependents). + Short and long-term disability. + Health Spending Account (HSA). + Transportation benefits. + Employee Assistance Program. + Time Off/Leave (PTO, Vacation or Sick Leave).
Work Environment
* Hybrid position in Daytona Beach, FL 32114.
- Collaborative and dynamic work environment.
- Opportunities for growth and development.
Application Deadline
* Anticipated start dates: 5/21 and 5/28.
- Application deadline: May 5, 2025.
About arenaflex
arenaflex is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job