Experienced Live Chat Agent - Marketing – Remote Customer Support and Lead Qualification

At arenaflex, we're dedicated to providing innovative solutions for the modular construction industry. As a leading provider of modular space solutions and workforce accommodation solutions, we're committed to delivering exceptional customer experiences and driving business growth. We're now seeking a highly motivated and customer-focused Live Chat Agent - Marketing to join our team and help us achieve our goals.

About arenaflex

arenaflex is a business unit of Black Diamond Group, a company that specializes in modular buildings and remote and temporary workforce housing solutions, as well as a digital marketplace for business-to-business crew travel management. Our mission is to create value by providing differentiated solutions that meet the unique needs of each customer and project. We believe in a culture of collaboration, safety, and accountability, and we're committed to delivering top decile performance and results.

Our Culture

At arenaflex, we offer careers, not jobs. We strive to create an environment where the best people come to work and feel rewarded for their contributions. We're a team of the best and the brightest in the industry, and we lead with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.

Job Summary

We're seeking a highly motivated and customer-focused Live Chat Agent - Marketing to join our team. As a Live Chat Agent - Marketing, you'll be responsible for connecting with our website visitors through live chat and helping us validate and prequalify leads as they come in. You'll join an extraordinary marketing team and have the opportunity to directly impact the business by being the first individual to communicate with new leads.

Key Responsibilities

* Real-time live chat with customers who are visiting our websites

• Enter marketing qualified leads into Salesforce.com
• Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
• Become an expert in the live chat platform
• Develop a deep understanding of our products and services
• Stay informed on arenaflex's product features, promotions, and FAQs
• Create canned responses and enhance tagging system in live chat platform
• Enhance training and best practices documentation
• Develop and communicate ideas for improvement in our customer journey
• Monitory KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborate with sales team and key marketing team members, related to leads and live chat
• Perform other assigned tasks

Qualifications

* Commercial modular construction industry experience preferred

• Live chat, B2B Telemarketing or sales experience is preferred
• Salesforce.com experience preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies
• Travel requirement will be limited, but may be up to 10%

Compensation and Benefits

* Base salary commensurate with experience and industry standards

• Full benefit package including health plan, 401K, paid vacation, education reimbursement
• Opportunity to work from home with a flexible schedule
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* We're a leader in the modular construction industry, with a strong reputation for innovation and customer satisfaction.

• We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.
• We're committed to diversity, equal opportunity, and inclusion, and we strive to create an environment where all employees feel valued and supported.
• We offer a comprehensive benefits package, including health plan, 401K, paid vacation, and education reimbursement.
• We're a company that values work-life balance, with flexible scheduling and remote work options.

How to Apply

If you're a motivated and customer-focused individual with a passion for marketing and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

arenaflex is an Equal Opportunity Employer

arenaflex is committed to diversity, equal opportunity, and inclusion, and we strive to create an environment where all employees feel valued and supported. We're an equal opportunity employer, and we welcome applications from diverse candidates. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Apply for this job