Experienced Live Chat Customer Service Advisor – Remote Work Opportunity with arenaflex
Job Summary:
Join arenaflex, a leading provider of innovative education technology solutions, as a skilled Live Chat Customer Service Advisor. This remote work opportunity offers a competitive salary and the chance to be part of a dynamic team that is shaping the future of education. As a Live Chat Customer Service Advisor, you will be responsible for providing exceptional customer service to students and educators through live chat interactions, resolving issues efficiently, and assisting management with special projects.
About arenaflex:
arenaflex is a global leader in the education technology industry, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, empowering learners and educators to achieve their goals. We believe in the power of a truly diverse and inclusive workforce, and we are committed to creating a work environment that is inclusive, supportive, and empowering.
About Student Success:
Student Success is a division of arenaflex that provides virtualized support and technology-enabled solutions to the world's most progressive institutions. We offer comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process.
Job Responsibilities:
As a Live Chat Customer Service Advisor, you will be responsible for:
- Resolving end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries
- Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
- Handling and resolving situations with customers in a timely and effective manner
- Assisting management with special projects relating to customer service
- Responding to all inbound chats and assisting management for the entire shift, with exception of assigned break times
- Handling multiple job tasks at one time and escalating issues in a timely manner
Requirements:
To be successful in this role, you will need:
- A minimum of 3 months of live chat experience
- Ability to pass a typing speed test and type 50 WPM
- At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
- Ability to sit and work at a desk and on the computer for extended periods of time
- Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
- Ability to take inbound (voice) phone calls in a conversation-heavy environment
- Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
- High School diploma or GED
- Must be at least 18 years old
- Ability to work a variable schedule, including evenings and weekends, based on call center needs
- Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
- Must reside within an approved state*
* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported (this is satellite, wireless/cellular hotspot service, and point to point internet service) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges)
Benefits:
As a Live Chat Customer Service Advisor with arenaflex, you will enjoy a competitive salary, flexible work schedule, and the opportunity to work with a dynamic team that is shaping the future of education. You will also have access to a range of benefits, including:
- Comprehensive training and development opportunities
- Ongoing support and feedback from management and colleagues
- Opportunities for career growth and advancement
- Flexible work schedule, including remote work options
- Competitive salary and benefits package
How to Apply:
If you are a motivated and customer-focused individual who is passionate about education and technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Contact Information:
For more information about arenaflex and our career opportunities, please visit our website at [www.arenaflex.com](http://www.arenaflex.com). You can also contact our recruitment team at [[email protected]](mailto:[email protected]) or 1-800-ARENAFLEX (1-800-273-6235).
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering.
Note:
* Must be able to work from home with the specified internet requirements.
- Must reside within an approved state.
- Must be at least 18 years old.
- Must have a minimum of 3 months of live chat experience.
- Must be able to pass a typing speed test and type 50 WPM.
- Must have at least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent.
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