Experienced Fashion Customer Service Representative – Czech Language Expert for arenaflex

Join arenaflex, a global leader in customer experience management and contact centre business process outsourcing, as we seek an exceptional Fashion Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring timely and accurate product and service delivery, and driving sales growth through effective communication and problem-solving skills.

About arenaflex

arenaflex is a worldwide leader in customer experience management and contact centre business process outsourcing, employing over 420,000 people in 88 countries, operating across all business sectors and all continents on behalf of major international companies. Our mission is to do business with people, for people, and we strive to make our employees proud to belong to arenaflex through job satisfaction and a great work environment.

About arenaflex Spain

arenaflex Spain, with over 4,700 employees in 10 sites, is certified with Great Place to Work and Top Employer. We are committed to creating a dynamic and international environment that fosters growth, learning, and teamwork. Our employees are our greatest asset, and we invest in their development and well-being to ensure they excel in their roles.

Responsibilities

As a Fashion Customer Service Representative, you will be responsible for:

• Receiving incoming telephone calls from new and existing customers, providing exceptional customer service experiences, and resolving customer inquiries and complaints in a timely and professional manner.
• Managing customers' orders, changes, and returns of products and/or services, ensuring timely and accurate product and service delivery.
• Providing product information, recommendations, and promotions to customers, driving sales growth through effective communication and problem-solving skills.
• Collaborating with internal teams to resolve customer issues and improve customer satisfaction.
• Maintaining accurate records and data, ensuring data accuracy and attention to detail.

Key Competencies

To succeed in this role, you will need:

• Data accuracy: A strong attention to detail and ability to maintain accurate records and data.
• Exceptional communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• PC and system literate: Proficiency in using computer systems and software applications, with the ability to learn new systems and technologies quickly.
• C2 level Czech and advanced level of English or Spanish: Fluency in Czech and an advanced level of English or Spanish, with the ability to communicate effectively with customers and colleagues.
• Numerate and articulate: Strong numerical skills, with the ability to understand and communicate complex information.
• Well-organised, reliable, and thorough: A strong work ethic, with the ability to work independently and as part of a team.

Candidate Profile

We are looking for a confident and enthusiastic individual who is:

• A team player: Able to work collaboratively with colleagues to achieve common goals.
• Independent: Able to work independently, with minimal supervision.
• Numerate and articulate: Strong numerical skills, with the ability to understand and communicate complex information.
• Well-organised, reliable, and thorough: A strong work ethic, with the ability to meet deadlines and deliver high-quality results.

What We Offer

As a Fashion Customer Service Representative at arenaflex, you will enjoy:

• Full-time position: 38.5 hours per week, from Monday to Friday, from 9:00 to 18:00.
• Temporary contract: A temporary contract with the opportunity to convert to a permanent contract.
• Salary: €18,000 gross per year.
• Hybrid job: This is a hybrid job, requiring you to live in the Barcelona area.
• Referral Program: A referral program, with the opportunity to earn up to €2,000 depending on the language/project.
• Individual career paths: Opportunities for career growth and development within the project.
• Dynamic and international environment: A dynamic and international environment, with opportunities to work with colleagues from diverse backgrounds.
• Excellent work environment: An excellent work environment, with opportunities to engage in team building activities and professional development.

How to Apply

If you are a motivated and customer-focused individual with a passion for fashion, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job