Experienced Customer Care Pharmacy Technician – Remote Opportunity for DFW TX Residents

At arenaflex, we are dedicated to providing exceptional customer care and support to our valued clients. As a Customer Care Pharmacy Technician, you will play a vital role in ensuring that our customers receive the highest level of service and satisfaction. We are seeking a highly skilled and motivated individual to join our team in a remote capacity, working from the comfort of their own home. If you are a local Dallas, Texas resident with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers and communities. Our team of experts is committed to delivering exceptional service, quality, and value to our clients. We are proud to be an equal opportunity employer, fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration.

Job Summary

As a Customer Care Pharmacy Technician, you will be responsible for providing exceptional customer service and support to our clients, responding to their inquiries, resolving issues, and ensuring that their needs are met. This is a full-time remote position, requiring a minimum of 40 hours per week, with flexibility to work a variety of shifts, including weekends and holidays. You will be working closely with our team to provide timely and accurate responses to customer inquiries, resolving issues, and ensuring that our clients receive the highest level of service.

Key Responsibilities

* Respond to customer inquiries and resolve issues in a timely and accurate manner

• Provide exceptional customer service, ensuring that our clients receive the highest level of satisfaction
• Maintain accurate records of customer interactions and transactions
• Check to ensure that appropriate changes were made to resolve customers' problems
• Contact customers to respond to inquiries or to notify them of investigation results
• Meet customer satisfaction targets and performance goals as set by supervisor
• Handle medium to large call volumes on a consistent basis
• Have the ability to respond to customers via phone or internet
• Handle authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates
• Generate faxes and emails
• Update requested doctors to POC lists
• Update requested formulary changes
• Set-up and update of new clinic for the VA
• Assisting Account Managers with new pharmacy USM detainee RX program
• Medical claim questions
• Contact jail facilities to get verification on inmates
• USMS support (eligibility, PA's, and record changes)
• Clarify information on formulary for the VA
• Handle prior authorizations from VA Pharmacy and rejections from retail pharmacy
• Training of new staff
• Perform other job-related duties as assigned

Essential Qualifications

* High School graduate or equivalent required

• One to three years related experience in a pharmacy environment or pharmacy customer service center
• Active TX Pharmacy Technician Certification (CPhT) required at hire
• Ability to fluently speak, read, and write in English
• Bilingual (Spanish) is a plus but not required
• A thorough, dependable, detail-oriented approach to work with excellent communication skills
• Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
• Knowledge of pharmacy services preferred
• Knowledge of Federal section healthcare preferred
• Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles

Preferred Skills & Abilities

* Ability to work in a fast-paced environment with multiple priorities

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Work Environment

* This is a remote position, requiring a dedicated workspace with reliable internet access

• Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time
• The working environment is generally favorable, with adequate lighting and temperature
• Standard office equipment available

Compensation & Benefits

* Competitive hourly rate: $21.00 to $23.00 per hour (DOE)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to fostering a diverse and inclusive work environment. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply for this job