Experienced Customer Service Representative – Fitness Program Support (Remote, $15/hr)

At arenaflex, we're dedicated to providing exceptional customer service to our members who rely on our Fitness programs for their health and wellness needs. As a Customer Service Representative in our Fitness department, you'll play a vital role in delivering top-notch support and ensuring our members receive the best possible experience.

About arenaflex

arenaflex is a leading provider of innovative health and wellness solutions, empowering individuals to achieve their fitness goals. Our commitment to excellence and customer satisfaction drives everything we do. As a remote Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference in people's lives.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team, providing exceptional support to members who are seeking or utilizing our Fitness programs. As a key member of our team, you'll be responsible for handling incoming calls, responding to member inquiries, and resolving issues in a timely and professional manner.

Responsibilities

* Respond to telephone calls from members, fitness clubs, and health plans in a professional, accurate, timely, and courteous manner.

• Demonstrate knowledge and understanding of all arenaflex Fitness products and programs.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other arenaflex department personnel, contacting clubs and members as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

* High School Diploma or equivalent required.

• 1 year experience performing customer service duties required.
• Inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience using Microsoft Office required.

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

* Primarily sedentary, able to sit for long periods of time.

Physical Requirements

* Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

* Work-from-home (WFH) environment.

Benefits and Perks

* Competitive hourly rate of $15/hour

• Opportunity to work in a dynamic and supportive remote team environment
• Comprehensive training program to ensure success in the role
• Ongoing professional development and growth opportunities
• Flexible scheduling to accommodate your needs
• Access to a range of employee benefits and perks

How to Apply

If you're a customer service professional with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online career center. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified candidates of all backgrounds and perspectives.

Accommodation Requests

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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