Experienced Full Stack Digital Product Manager – Conversational AI and Live Chat Support

Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI and live chat support.

About arenaflex

arenaflex is a global leader in the financial services industry, known for our commitment to innovation, customer satisfaction, and employee well-being. Our Talk Abilities group is at the forefront of developing and implementing artificial intelligence solutions that transform the way we engage with our customers. We're seeking a talented and experienced Full Stack Digital Product Manager to join our team and help shape the future of conversational AI and live chat support.

Job Summary

We're looking for a seasoned Digital Product Manager to lead the development and implementation of our conversational AI and live chat support solutions. As a key member of our Computerization Development team, you'll work closely with cross-functional teams to design, build, and launch innovative products that enhance the customer experience. Your expertise in digital product management, conversational AI, and live chat support will be instrumental in driving business growth and customer satisfaction.

Key Responsibilities

* Lead the development and implementation of conversational AI and live chat support solutions, working closely with cross-functional teams to design, build, and launch innovative products

• Collaborate with product teams, data scientists, engineers, and business partners to shape the product roadmap and ensure alignment with business objectives
• Develop and maintain product requirements documents, user stories, and acceptance criteria to ensure clear understanding of product features and functionalities
• Work with engineers, data scientists, and product teams to design and implement A/B testing, experimentation, and analytics to measure product performance and inform future development
• Lead client testing and post-launch sustainment analysis to identify areas for improvement and optimize product performance
• Develop and maintain product documentation, including user guides, technical specifications, and release notes
• Collaborate with stakeholders to define and prioritize product features, ensuring alignment with business objectives and customer needs
• Develop and maintain product roadmaps, including feature prioritization, release planning, and resource allocation
• Work with cross-functional teams to identify and mitigate risks, ensuring timely and successful product launches
• Develop and maintain relationships with key stakeholders, including product teams, engineering teams, and business partners

Essential Qualifications

* 4-year college degree in business, software engineering, computer science, or a related field

• 5+ years of experience in digital product management, with a focus on conversational AI and live chat support
• Proven track record of leading the development and implementation of innovative products, with a focus on customer satisfaction and business growth
• Strong understanding of conversational AI, live chat support, and digital product development methodologies
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions
• Experience with Agile development methodologies, including Scrum and Kanban
• Strong understanding of cloud-based technologies, including AWS and Azure

Preferred Qualifications

* Experience with conversational AI platforms, including Dialogflow and Amazon Lex

• Experience with live chat support platforms, including Zendesk and Freshdesk
• Strong understanding of data analytics and business intelligence tools, including Tableau and Power BI
• Experience with cloud-based infrastructure, including AWS and Azure
• Strong understanding of cybersecurity and data protection principles
• Experience with DevOps practices, including continuous integration and continuous deployment

Skills and Competencies

* Strong understanding of digital product development methodologies, including Agile and Scrum

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions
• Experience with cloud-based technologies, including AWS and Azure
• Strong understanding of cybersecurity and data protection principles
• Experience with DevOps practices, including continuous integration and continuous deployment
• Strong understanding of data analytics and business intelligence tools, including Tableau and Power BI
• Experience with conversational AI platforms, including Dialogflow and Amazon Lex
• Experience with live chat support platforms, including Zendesk and Freshdesk

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to employee growth and development, offering a range of training and development programs to help you advance your career

• Collaborate with experienced professionals and thought leaders in the industry to stay up-to-date on the latest trends and best practices
• Participate in arenaflex's mentorship program, which pairs you with a senior leader who can provide guidance and support
• Take advantage of arenaflex's tuition reimbursement program, which helps you pursue further education and certifications
• Join arenaflex's employee resource groups, which provide a platform for networking and professional development

Work Environment and Company Culture

* arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued and respected

• Our office is located in New York, with a range of amenities and services to support your well-being and productivity
• arenaflex offers a range of flexible work arrangements, including remote work options and flexible hours
• arenaflex is committed to employee well-being, offering a range of benefits and programs to support your physical, emotional, and financial health

Compensation, Perks, and Benefits

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) matching program and retirement savings plan
• Flexible work arrangements, including remote work options and flexible hours
• Paid time off, including vacation days and holidays
• Professional development opportunities, including training and development programs
• Access to arenaflex's employee resource groups and mentorship program
• Discounts on arenaflex products and services
• Access to arenaflex's on-site fitness center and wellness programs

How to Apply

If you're a motivated and experienced digital product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your experience and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job