Experienced Full Stack Product Manager – Web & Cloud Application Development for LLM & Chat Platforms at arenaflex

At arenaflex, we're revolutionizing the way we interact with technology by harnessing the power of Artificial Intelligence (AI) and Machine Learning (ML). Our innovative product team is dedicated to transforming customer experiences through strategic application of technology, and we're seeking an exceptional Product Manager to lead our chat platform and Large Language Model (LLM) applications. In this pivotal role, you'll partner closely with our Technical Program Manager to transform customer support through AI/ML solutions that anticipate customer needs and redefine industry standards. As a seasoned Product Manager, you'll be responsible for defining and owning the product vision, strategy, and roadmap for our chat platform and all LLM applications across arenaflex.

Key Responsibilities:

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Strategic Vision & Roadmap Development:

Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex, ensuring alignment with business goals and customer needs.

LLM Integration:

Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.

Cross-Functional Leadership:

Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences that meet customer needs.

Technology Selection:

Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.

Data-Driven Decision Making:

Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.

User-Centric Design:

Ensure all chat and LLM features meet customer needs through rigorous user research and testing.

Technical Specifications:

Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.

A Day in the Life:

* Lead product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.

• Collaborate with engineering leads to refine technical approaches for implementing conversational AI features.
• Review performance metrics of existing LLM applications and recommend enhancements.
• Present product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
• Work with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
• Engage with data science teams to improve LLM model performance and accuracy.
• Partner with arenaflex stakeholders to align on shared LLM initiatives and ensure consistent implementation.

About the Team:

You'll join arenaflex's innovative product team, dedicated to transforming customer experiences through strategic application of technology. Working alongside passionate problem-solvers, you'll help redefine industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.

Basic Qualifications:

* 5+ years of product or program management, product marketing, business development, or technology experience.

• Experience with feature delivery and tradeoffs of a product.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Preferred Qualifications:

* Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.

• Experience in building and driving adoption of new tools.

Work Environment and Company Culture:

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers arenaflexians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

Compensation and Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply:

If you're passionate about transforming customer experiences through AI/ML solutions, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site.

Job ID:

A2981296 Apply Job!

Note:

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Apply for this job