Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient and Customer Experiences at arenaflex

At arenaflex, we are committed to delivering exceptional patient and customer experiences in a fast-paced and dynamic retail pharmacy environment. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in modeling and delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service, have a strong desire to learn and grow, and are committed to excellence, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. We are committed to delivering exceptional patient care, while also providing a unique and personalized shopping experience. Our team of dedicated professionals is passionate about making a difference in our communities, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, and resolving customer issues
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting pharmacists in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine
• Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Essential Qualifications

* High school diploma or equivalent required; PTCB certification through the designated PTCB training program and/or state required certification/registration preferred

• 1-2 years of experience in a retail pharmacy environment, preferably in a customer-facing role
• Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time

Preferred Qualifications

* Experience working in a pharmacy environment, with knowledge of pharmacy systems and procedures

• PTCB certification or state required certification/registration
• Experience working in a customer-facing role, with a strong focus on customer service
• Basic computer skills, with the ability to learn and use pharmacy systems and software
• Ability to work flexible hours, including evenings and weekends

Skills and Competencies

* Strong communication and interpersonal skills, with the ability to work effectively with customers, patients, and team members

• Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Basic computer skills, with the ability to learn and use pharmacy systems and software
• Ability to work flexible hours, including evenings and weekends

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our team members grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in a fast-paced and dynamic retail pharmacy environment
• Work closely with our pharmacists and other team members to deliver exceptional patient and customer experiences
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Pursue opportunities for advancement and career growth within the company

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment, with a strong focus on delivering exceptional patient and customer experiences. Our team of dedicated professionals is passionate about making a difference in our communities, and we are seeking like-minded individuals to join our team. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly wage
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and development

How to Apply

If you are passionate about delivering exceptional patient and customer experiences, have a strong desire to learn and grow, and are committed to excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job