Experienced Customer Service Representative – Airport Operations

Join arenaflex, a world-renowned airline, as a Ticket/Gate Agent in Saint Louis, MO, and become an integral part of our mission to deliver exceptional customer experiences. As a key member of our airport operations team, you will be the first point of contact for our customers, providing guidance, support, and ensuring a smooth journey from check-in to boarding.

About arenaflex

arenaflex is a global leader in the airline industry, committed to innovation, customer satisfaction, and employee growth. Our company culture is built on five core values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe in sharing success with our employees, offering competitive compensation, benefits, and opportunities for career advancement.

Key Responsibilities

As a Ticket/Gate Agent, you will be responsible for:

• Greeting customers, guiding them through the check-in process, and assisting with ticketing and baggage check-in
• Ensuring accurate travel documentation and making gate announcements
• Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds)
• Operating loading bridges and opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Maintaining a high level of customer satisfaction and resolving issues promptly

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is unique, with varying flight schedules. You will work between 20 and 40 hours per week, depending on your seniority. Our airport operations team is a dynamic and fast-paced environment, requiring flexibility and adaptability.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package to support your physical, emotional, and financial well-being. Some of the benefits include:

• Competitive salary and profit-sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care
• Holistic Wellbeing programs, including access to an employee assistance program, free financial coaching, and mental health resources
• Domestic and International space-available flight privileges for employees and eligible family members
• Worldwide partnerships for community service and sustainability initiatives
• Recognition rewards and awards through the Unstoppable Together platform
• Business Resource Groups to promote inclusion and connection among employees
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

What You Need to Succeed

To be successful in this role, you will need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Basic digital literacy
• Pass a physical ability test (PAT) and a Customer Service Assessment

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous customer service experience in a fast-paced environment
• Basic knowledge of airline operations and procedures
• Ability to work in a team environment and adapt to changing situations

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Ticket/Gate Agent, you will have opportunities to advance your career through training, mentorship, and promotions. Our company culture values employee feedback and suggestions, ensuring that your voice is heard and valued.

Conclusion

Join arenaflex as a Ticket/Gate Agent and become part of a dynamic team dedicated to delivering exceptional customer experiences. With competitive compensation, benefits, and opportunities for career growth, we offer a rewarding and challenging work environment. Apply now to take the first step in your career journey with arenaflex. Apply Job! Apply for this job