Experienced Customer Service Agent – Ticket/Gate Agent LOD Korean (Customer Service Agent) - SLC at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that make a lasting impression. As a Customer Service Agent, you'll play a vital role in shaping the way our customers interact with us, and we're looking for someone who shares our passion for providing world-class service.

About arenaflex

arenaflex is a leading airline that connects people and cultures around the world. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as one of the most respected airlines in the industry. We're proud to offer a dynamic and inclusive work environment that fosters growth, creativity, and collaboration.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for providing exceptional service to our customers, ensuring their travel experience is smooth and pleasant. You'll work closely with our team to resolve customer issues, answer questions, and provide guidance on travel-related matters. Your primary responsibilities will include:

• Greeting customers and assisting them with the ticketing and baggage check-in process
• Using a computer to sell, print, and reissue tickets
• Managing the check-in process, ensuring customers have the proper travel documentation
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Practicing safety-conscious behaviors in all operational processes and procedures
• Assisting customers with routing, trip planning, and gate boarding
• Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
• Practicing safety-conscious behaviors in all operational processes and procedures

Language Requirements

As a LOD (Language of Destination) Customer Service Agent, you'll need to be fluent in both English and Korean to better serve our customers. You'll be required to pass a standardized language assessment to demonstrate your proficiency in both languages.

Benefits and Perks

At arenaflex, we believe in recognizing and rewarding our employees for their hard work and dedication. As a Customer Service Agent, you'll enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you'll need to possess the following qualifications:

• Preferred Language of Destination – Korean with the ability to pass standardized language assessment both verbal and written
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces a diverse set of people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Must be proficient in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic computer skills
• Must successfully pass a Customer Service Assessment
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
• Pass a physical ability test (PAT)
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, previous ticketing experience is preferred. If you have experience in customer service, ticketing, or a related field, you'll have a competitive edge in this role.

Work Environment and Culture

As a Customer Service Agent at arenaflex, you'll work in a fast-paced, dynamic environment that requires flexibility, adaptability, and a passion for delivering exceptional customer service. Our culture is built on a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong desire to work in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and development.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply for this job