Experienced Bilingual Customer Service Representative – Community Resource Navigator for arenaflex
At arenaflex, we're building a world of health and wellness around every individual, surrounding ourselves with dedicated colleagues who are passionate about transforming lives. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.
Job Summary:
We're seeking an experienced Bilingual Customer Service Representative to join our team in Oklahoma. As a Community Resource Navigator, you will perform inbound and outbound calls to members who need help finding local community resources to meet their social needs. Your passion for helping others and your strong communication skills will make you an excellent fit for this role. We strongly prefer candidates who have lived or cared for someone with similar experiences to our members.
Key Responsibilities:
- Perform inbound and outbound calls to members who need assistance finding local community resources to meet their social needs - Utilize strong communication skills to empathize with customers' needs and concerns - Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner - Collaborate with internal teams to ensure seamless communication and efficient issue resolution - Stay up-to-date on community resources and services, making recommendations to members as needed - Maintain accurate records and documentation of customer interactions and resource referrals - Participate in ongoing training and professional development to enhance skills and knowledge
Essential Qualifications:
- A minimum of 12 months of customer service or service industry-related experience with proven customer service skills - Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens - Working knowledge of Microsoft products (Outlook, Excel, folders) - Ability to provide a designated workspace free from noise and other distractions - High-speed internet with the ability to hardwire via ethernet from cable modem to PC - Bilingual preferred and must be able to pass language certification, if bilingual
Preferred Qualifications:
- At least 1 year in a call center setting - Inbound/outbound call center experience - Knowledge of Medicaid - Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply - Strong communication skills (oral and written) - Strong analytical and problem-solving skills - Active listening proficiency - Ability to be receptive to feedback and to embrace continuous improvement - Positive attitude and strong interpersonal skills
Education:
- GED/High School Diploma
Work Environment and Company Culture:
At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity and respect. Our colleagues are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, making choices according to what's best for the team.
Compensation and Benefits:
We offer a competitive wage range of $17.00 - $25.65 per hour, depending on experience, education, and other relevant factors. Our comprehensive benefits package includes: - Affordable medical plan options - A 401(k) plan (including matching company contributions) - An employee stock purchase plan - No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs - Confidential counseling and financial coaching - Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to investing in the growth and development of our colleagues. We offer ongoing training and professional development opportunities to enhance skills and knowledge, as well as a supportive and collaborative work environment that encourages continuous learning and improvement.
How to Apply:
If you're passionate about helping others and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to submit your application. The application window for this opening will close on 05/15/2025.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from qualified candidates with arrest or conviction records in accordance with all federal, state, and local laws. Apply Job! Apply for this job