Experienced Order Processing and Data Entry Specialist – Customer Service Support
At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our Customer Service team, you'll play a vital role in ensuring seamless order processing and data entry operations. If you're passionate about delivering outstanding service, working in a fast-paced environment, and growing with a dynamic organization, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in today's competitive landscape. Our team of experts is committed to fostering a culture of excellence, collaboration, and continuous learning. We're proud to offer a supportive work environment, opportunities for growth and development, and a comprehensive benefits package that reflects our values of care, respect, and inclusivity.
Key Responsibilities
As an Order Processing and Data Entry Specialist, you'll be responsible for:
- Interacting with customers, internal stakeholders, and external partners to handle a variety of pre-sales or post-sales service functions related to domestic and international order processing.
- Processing orders for materials, both domestic and international, in accordance with arenaflex policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounting for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Essential and Preferred Qualifications
* Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience with ERP systems, such as HCM, SAP, or Salesforce.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills and expertise. As an Order Processing and Data Entry Specialist, you'll have access to:
- Ongoing training and development opportunities, including workshops, webinars, and online courses.
- Mentorship and coaching from experienced colleagues.
- Opportunities for advancement and career growth within the organization.
- A supportive and inclusive work environment that fosters collaboration and teamwork.
Work Environment and Company Culture
arenaflex is proud to offer a dynamic and supportive work environment that reflects our values of care, respect, and inclusivity. As an Order Processing and Data Entry Specialist, you'll be part of a team that's passionate about delivering exceptional customer experiences and providing top-notch support to our clients. Our office is located in a convenient and accessible location, with a range of amenities and services available to support your well-being and productivity.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly rate: $25.00 - $28.00
- 401(k) plan with company matching.
- Paid Time Off (PTO).
- Sick Time.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Short-Term Disability.
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job