Experienced Customer Support Representative – Remote Part-Time Opportunity at arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a part-time Customer Support Representative, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met, and their concerns are addressed promptly. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's competitive landscape. Our team of experts is dedicated to delivering cutting-edge products and services that meet the evolving needs of our clients. We're proud to be a remote-first company, offering flexible work arrangements that allow our team members to balance their work and personal lives.
Job Summary
We're seeking an experienced Customer Support Representative to join our team on a part-time basis. As a Customer Support Representative, you'll be responsible for providing exceptional support to our clients, resolving their queries, and ensuring their satisfaction with our products and services. This is a fantastic opportunity to join a dynamic team, develop your skills, and grow your career in a supportive and inclusive environment.
Key Responsibilities
* Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.
- Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
- Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
- Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
- Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
- Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
Essential Qualifications
* At least 1 year of client-facing customer support experience
- Proficiency in Microsoft Office, including Excel
- Healthcare background/terminology experience
- Excellent communication and multitasking skills
Preferred Qualifications
* Bachelor's degree
- Experience with Zoho Desk (Help Desk) software
Skills and Competencies
* Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong organizational and time management skills
- Proficiency in Microsoft Office, including Excel
- Experience with Zoho Desk (Help Desk) software
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Support Representative, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A supportive and inclusive work environment
Work Environment and Company Culture
arenaflex is a remote-first company, offering flexible work arrangements that allow our team members to balance their work and personal lives. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.
Compensation, Perks, and Benefits
* Competitive hourly rate: $20-24/hour
- Benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. Apply for this job