Experienced Bilingual (Spanish) Healthcare Customer Service Representative – Remote Opportunity with arenaflex
Job Title: Experienced Bilingual (Spanish) Healthcare Customer Service Representative – Remote Opportunity with arenaflex
Job Description:
About arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of Working with arenaflex
We're proud to offer a range of benefits that make us an attractive employer, including:- Competitive Wages and a comprehensive compensation package
- Full Benefits, including medical, dental, vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee Wellness and Engagement Programs to support your physical and mental well-being
- Paid Training to help you develop new skills and advance your career
TP and You
At arenaflex, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued.Responsibilities
As a Healthcare Customer Service Representative, you'll be responsible for:- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:- Ability to work remotely in a virtual team environment
- 6 months Customer Service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure a seamless remote work experience, you'll need to meet the following requirements:- Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps, minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace