Experienced Bilingual Customer Service Representative – La Linea Level 7-1 (English & Spanish Only)

About arenaflex

At arenaflex, we pride ourselves on delivering exceptional customer experiences that exceed our customers' expectations. Our commitment to providing safe, effective, and efficient service is at the heart of everything we do. As a Representative Customer Service position, you will play a vital role in ensuring that our customers receive the highest level of service, support, and care. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Job Summary

We are seeking an experienced Bilingual Customer Service Representative to join our team in La Linea. As a Representative Customer Service, you will be responsible for providing exceptional customer service to our customers, resolving inquiries, complaints, and requests in a timely and accurate manner. You will also be responsible for researching, analyzing, and interpreting customer data to facilitate timely and accurate billing and collections. This role requires fluency in both English and Spanish, as well as excellent listening, analytical, and interpersonal skills.

Key Responsibilities

• Customer Service: Receives, researches, and resolves inquiries, complaints, and requests from customers involving rates, policies, practices, procedures, and products and services.

• Account Management: Researches, analyzes, and makes changes to customer account information to ensure timely and accurate billing and collections.
• Error Resolution: Corrects errors on customer accounts, billing data, or metering data as necessary.
• New Account Establishment: Establishes new accounts and markets and administers services and programs.
• Reporting and Statistics: Prepares various entries, reports, and statistics as required.
• Credit Policy Application: Applies credit policies in accordance with arenaflex's policies and procedures.
• Customer Inquiry Response: Researches and responds to customer inquiries regarding payments, account balances, and usage patterns.
• Field Orders and Investigations: Initiates and completes appropriate and timely field orders and investigations as requested by customers.
• Cashiering Duties: Performs cashiering duties, including accepting payments and preparing bank deposits.
• Business Office Operations: Conducts daily operations of business offices in the absence of a supervisor, following established policies and procedures.
• Customer Education: Informs customers of water ordering and delivery procedures and terminology.
• Record Keeping: Maintains and files customer information and records accurately.
• Internal Coordination: Coordinates work with internal departments to accomplish tasks.
• Team Support: Assists other representatives and performs other duties as assigned.

Requirements

• Language Proficiency: Fluency in both English and Spanish is required.

• Experience: Experience as a Customer Services Representative, Customer Services Representative Trainee, Administrative Clerk, or General Clerk, or equivalent experience is necessary.
• Communication Skills: Ability to tactfully converse with customers and employees.
• Analytical and Interpersonal Skills: Strong listening, analytical, and interpersonal skills are essential.
• Policy Adherence: Ability to read and interpret customer account information and adhere to policies and procedures.

Nice-to-Haves

• Hybrid Work Experience: Experience in a hybrid work environment is preferred.

Benefits

• Pension Plan: arenaflex offers a pension plan at no cost to the employee.

• 401(k) Plan: arenaflex offers a 401(k) plan with employer matching.
• Medical, Vision, Dental, and Life Insurance: arenaflex offers medical, vision, dental, and life insurance available from the first day.
• PTO: arenaflex offers over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave).
• Parental Leave and Adoption Assistance: arenaflex offers parental leave (up to 4 weeks) and adoption assistance.
• Wellness Programs: arenaflex offers wellness programs including access to a recreation and fitness facility.
• Short and Long-term Disability Plans: arenaflex offers short and long-term disability plans.
• Tuition Assistance: arenaflex offers tuition assistance for both undergraduate and graduate programs.
• Employee Resource Groups: arenaflex offers 10 Employee Resource Groups for career development, community service, and networking.

What We Offer

At arenaflex, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Representative Customer Service, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a comprehensive benefits package, including a pension plan, 401(k) plan, medical, vision, dental, and life insurance, as well as over 200+ hours of PTO. We also offer tuition assistance, wellness programs, and short and long-term disability plans.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you! Note: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that fosters growth and development. Apply for this job