Experienced Full Stack Customer Service Representative – Remote Call Center

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.

Job Summary:

We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation. You'll work in a fast-paced environment, handling high volumes of calls while providing exceptional customer service and achieving key performance indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center sales and customer service, we encourage you to apply.

Responsibilities:

* Connect with callers who have expressed interest in potentially qualifying for compensation through an automated dialer

• Handle a high volume of calls, speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation
• Multitask while listening, answering questions, and viewing multiple windows
• Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
• Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
• Participate in training and other learning opportunities to expand knowledge of the position
• Adhere to all company policies and procedures
• Assist with other projects as needed
• Troubleshoot and problem-solve basic IT problems independently

Requirements:

* Reside in the State of Florida or New Jersey

• Have a quiet, distraction-free space to work
• Possess a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• Have high-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Use a reliable noise-cancellation headset that is wired via USB (average price is $20-$30)
• Have a strong background in call-center sales and customer service
• Possess 2+ years of phone sales/customer service experience

This is for you if:

* You have excellent verbal and written communication skills

• You have excellent interpersonal and customer service skills
• You have strong problem-solving and conflict resolution skills
• You're competitive and motivated by performance-based pay
• You're willing to work 40+ hours a week

This is not for you if:

* You're unable to troubleshoot basic technical issues

• You're unable to work 40+ hours per week, each week
• You're unable to handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

* Health Insurance, Vision & Dental Coverage

• Paid Holidays and Paid Time Off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern

• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

Why join arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about making a difference in the lives of those affected by negligence, and we're looking for like-minded individuals to join us on this mission. As a Customer Service Representative, you'll have the opportunity to work with a talented team, develop your skills, and make a real impact in the lives of our clients.

How to apply:

If you're a motivated and customer-focused individual with a strong background in call-center sales and customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job