Experienced Retail Customer Service Supervisor – Driving Exceptional Customer Experiences at arenaflex

At arenaflex, we're passionate about delivering an unparalleled shopping experience that exceeds our customers' expectations. As a Retail Customer Service Supervisor, you'll play a pivotal role in fostering a culture of excellence, ensuring our customers feel valued, and our team members feel empowered to succeed. Join our vibrant team at arenaflex, a Fortune 100 company and the world's leading off-price retailer, where every day brings new opportunities for growth, exploration, and achievement.

About arenaflex

arenaflex is a dynamic and inclusive organization that values diversity, collaboration, and employee development. With a presence in four global Home Offices, Distribution Centers, and Retail Stores – arenaflex, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx – we offer a wide range of opportunities for learning, thriving, and making an impact. As a member of our arenaflex family, you'll be part of a community that prioritizes your growth, well-being, and success.

Job Description

Opportunity: Grow Your Career

As a Retail Customer Service Supervisor, you'll be responsible for promoting an exceptional customer experience, overseeing a team of Associates at the front of store, and ensuring prompt, courteous customer service and promotion of loyalty programs. You'll lead by example, engaging and interacting with all customers, maintaining a clean and organized store, and role-modeling outstanding customer service.

Key Responsibilities:

* Creates a positive internal and external customer experience

• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front-end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You

* Available to work flexible schedule, including nights and weekends

• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits and Perks

As a valued member of our arenaflex team, you'll enjoy a comprehensive benefits package, including:

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Work Environment and Company Culture

At arenaflex, we strive to provide a supportive work environment that fosters open communication, collaboration, and employee growth. Our open door policy ensures that every voice is heard, and our inclusive culture celebrates diversity and promotes a sense of belonging. We're committed to providing a competitive salary and benefits package that reflects our values and priorities.

Compensation and Salary

This position has a starting pay range of $15.70 to $16.20 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Join Our arenaflex Family

If you're passionate about delivering exceptional customer experiences, leading a team, and growing your career, we encourage you to apply for this exciting opportunity. As a Retail Customer Service Supervisor at arenaflex, you'll be part of a dynamic team that values your contributions, supports your growth, and rewards your success. Apply Now! Apply for this job