Experienced Part-Time Senior Customer Service Representative – Remote in San Antonio, TX
Join arenaflex, a leading healthcare organization, in making a meaningful difference in the lives of patients across Texas and Florida. As a Part-Time Senior Customer Service Representative, you will be an integral part of our team, working remotely from San Antonio, TX, to provide exceptional customer service to healthcare providers. If you're passionate about helping people achieve better health, we invite you to explore this exciting opportunity.
About arenaflex
arenaflex is a network of doctors, specialists, and other medical professionals dedicated to providing care for over 1 million older adults across Texas and Florida. Our focus is on innovating preventative healthcare, striving to change the face of healthcare for seniors. With over 22,000 primary care physicians, hospitalists, specialists, and advanced practice clinicians, we're making healthcare work better for everyone.
Job Summary
As a Part-Time Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding. This is a part-time position, requiring 20-25 hours/week, Monday - Friday, with flexibility to work any of our 5-hour shift schedules during normal business hours of 8:00am - 5:00pm CST.
Primary Responsibilities
* Review and research incoming healthcare claim calls from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifying the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance
Essential Qualifications
* High School Diploma / GED
- Must be 18 years of age or older
- Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work part-time (20-25 hours/week) with flexibility to work any of our 5-hour shift schedules during normal business hours of 8:00am - 5:00pm CST
Preferred Qualifications
* 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Healthcare experience
Telecommuting Requirements
* Reside within San Antonio, TX
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
* Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and empathy
- Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
- Ability to remain organized, focused, and productive on highly detailed repetitive tasks
- Excellent problem-solving skills, including the ability to independently research issues using multiple information sources
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Compensation and Benefits
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training programs, mentorship opportunities, and a supportive team environment that will challenge you and give you clear direction on what it takes to succeed in your role. We also offer opportunities for development in other roles you may be interested in.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming and supportive of all employees. Our company culture is built on the principles of Caring, Connecting, and Growing together. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a meaningful difference in the lives of our patients and employees.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Apply Now
If you're passionate about making a difference in the lives of patients and employees, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job