Experienced Technology Director - Assisted Selling & Customer Returns Experiences (Remote)

At arenaflex, we're on a mission to revolutionize the retail experience by providing innovative solutions that meet the evolving needs of our customers. As a Technology Director - Assisted Selling & Customer Returns Experiences, you'll play a critical role in shaping the future of retail technology and leading our team to achieve exceptional results.

About arenaflex

arenaflex is a leading retail technology company that's dedicated to empowering retailers to deliver exceptional customer experiences. With a strong focus on innovation and customer-centricity, we're committed to helping retailers stay ahead of the curve in a rapidly changing retail landscape. Our team is passionate about using technology to drive business growth, improve customer satisfaction, and create a more seamless shopping experience.

Job Summary

As a Technology Director - Assisted Selling & Customer Returns Experiences, you'll be responsible for leading the development and implementation of innovative technology solutions that enhance the assisted selling and customer returns experiences within our Store Selling Systems team. You'll collaborate closely with functional and technical leaders to plan and execute enabling technology solutions that meet the evolving needs of our customers. Your expertise will be critical in driving strategic alignment across teams, developing and executing strategic plans, and ensuring that our technology solutions are aligned with our business objectives.

Key Responsibilities

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Strategy & Planning (40%):

+ Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs + Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner + Inform and drive strategic alignment and partnerships with functional and technical peers and leaders + Connect the dots across multiple levels and related functions to understand the business holistically + Evaluate research and market analysis, meets with third-party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy + Establish and nurture strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives + Drive growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action

Delivery & Execution (40%):

+ Defines and communicates value propositions, success metrics, and outcomes + Documents, reviews, and ensures that all quality and change control standards are met + Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement + Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs + Understands and articulates the value creation and business proposition to teams and functional partners

People (20%):

+ Provides leadership, mentoring, and coaching to direct reports + Manages and coordinates strategic direction for staff + Attracts, retains, develops, and motivates top talent + Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Requirements

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Minimum Qualifications:

+ Must be eighteen years of age or older + Must be legally permitted to work in the United States

Preferred Qualifications:

+ 8-10 years of relevant work experience + Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company + Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes + Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment + Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization + Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships + Proficient in managing and developing direct reports with their own span of control + Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives

Minimum Education:

+ The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Preferred Education:

+ No additional education

Minimum Years of Work Experience:

+ 8

Preferred Years of Work Experience:

+ No additional years of experience

Minimum Leadership Experience:

+ None

Preferred Leadership Experience:

+ None

Certifications:

+ None

Competencies

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Attracts Top Talent:

Attracting and selecting the best talent to meet current and future business needs

Builds Effective Teams:

Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

Business Insight:

Applying knowledge of business and the marketplace to advance the organization's goals

Collaborates:

Building partnerships and working collaboratively with others to meet shared objectives

Courage:

Stepping up to address difficult issues, saying what needs to be said

Cultivates Innovation:

Creates new and better ways for the organization to be successful

Customer Focus:

Builds strong customer relationships and delivering customer-centric solutions

Decision Quality:

Making good and timely decisions that keep the organization moving forward

Develops Talent:

Developing people to meet both their career goals and the organization's goals

Drives Engagement:

Creating a climate where people are motivated to do their best to help the organization achieve its objectives

Drives Results:

Consistently achieving results, even under tough circumstances

Drives Vision and Purpose:

Painting a compelling picture of the vision and strategy that motivates others to action

Financial Acumen:

Interpreting and applying understanding of key financial indicators to make better business decisions

Organizational Savvy:

Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Persuades:

Using compelling arguments to gain the support and commitment of others

Plans and Aligns:

Planning and prioritizing work to meet commitments aligned with organizational goals

Situational Adaptability:

Adapting approach and demeanor in real time to match the shifting demands of different situations

Strategic Mindset:

Seeing ahead to future possibilities and translating them into breakthrough strategies

Tech Savvy:

Anticipating and adopting innovations in business-building digital and technology applications

What We Offer

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Competitive Salary:

arenaflex offers a competitive salary that reflects your skills and experience

Benefits Package:

Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Opportunities for Growth:

arenaflex is committed to helping you grow and develop your career, with opportunities for advancement and professional development

Flexible Work Arrangements:

We offer flexible work arrangements, including remote work options and flexible hours

Collaborative Work Environment:

Our team is passionate about collaboration and teamwork, and we're committed to creating a positive and inclusive work environment

How to Apply

If you're a motivated and experienced technology professional who is passionate about driving business growth and delivering exceptional customer experiences, we'd love to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply for this job