Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the global transportation industry? Look no further than arenaflex, a pioneering company revolutionizing the way people move around the world. With a strong commitment to sustainability and innovation, we're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team. About arenaflex At arenaflex, we're on a mission to transform the way people travel, making a significant impact on reducing humanity's environmental footprint. By harnessing cutting-edge technology, we're creating a more sustainable and efficient future for transportation worldwide. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of care, curiosity, and achieving together. Job Summary We're seeking experienced Customer Support Agents who are fluent in English to join our part-time night shift team. As a Customer Support Agent, you'll be the first point of contact for our customers in the USA, providing on-demand support through phone, email, and digital channels. You'll be responsible for handling customer queries quickly and effectively, escalating issues when necessary, and maintaining accurate customer records. If you're passionate about helping others and providing outstanding service, we'd love to hear from you. Key Responsibilities As a Customer Support Agent at arenaflex, you'll be responsible for: * Providing first-line support to customers through phone, email, and digital channels * Handling customer queries quickly and effectively, with a focus on 'first contact resolution' * Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information * Fostering positive interactions in all communications, ensuring customers feel understood and supported * Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs * Participating in training and briefings to gain expertise and understand client and contact centre requirements * Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations * Offering feedback and insights on areas that may lead to a poor customer experience * Embodying the values of arenaflex, ensuring these are reflected in your daily work Essential Qualifications To be successful in this role, you'll need: * Fluent English: You have a high and fluent English (C2 level), both written and spoken * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service * Eligibility: Be eligible to work in Spain Preferred Qualifications While not essential, the following qualifications would be beneficial: * Previous experience in a customer-facing role, preferably in a contact centre environment * Knowledge of the transportation industry or a related field * Experience with CRM software and other customer service tools * Strong communication and interpersonal skills What We Offer As a Customer Support Agent at arenaflex, you'll enjoy: * Starting date: 10th of February, 2025 * Contract: Temporary (6 months) * Salary: 9.743€ gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed) * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based) * 24 holiday days per year on a full-time basis * Work Model: Hybrid working model * Location: Barcelona, Spain Additional Benefits As a valued member of our team, you'll also enjoy: * Employee Assistance Program - Free, confidential, and impartial guidance and support * Option to sign-up for Discounted Private Health Insurance * Referral Program: Refer a Friend and get a Referral bonus * Access to specialised LinkedIn training courses * Employee Benefits Club - a wide range of exclusive perks and rewards * Best-in-class people engagement activities and programs * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment About Our Culture At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're passionate about providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex. How to Apply If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the global transportation industry, we'd love to hear from you. Apply now to join our dynamic team and be a part of arenaflex's mission to revolutionize the way people move around the world. ```html

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