Experienced International WebChat Outbound Sales Representative - Late Night/Early Morning Shift
Join arenaflex's dynamic sales team and embark on a thrilling career journey as an International WebChat Outbound Sales Representative. As a key player in arenaflex's customer-centric approach, you will be responsible for promoting sales to direct consumers, establishing quality customer relationships, and meeting/exceeding revenue goals.
About arenaflex
arenaflex is a leading global organization that prides itself on delivering exceptional customer experiences. With a strong focus on innovation and customer satisfaction, arenaflex has established itself as a leader in the industry. Our team is passionate about providing top-notch services, and we're looking for like-minded individuals to join our dynamic sales team.
Job Summary
As an International WebChat Outbound Sales Representative, you will be responsible for promoting sales to direct consumers, establishing quality customer relationships, and meeting/exceeding revenue goals. You will be working in a fast-paced, goal-driven environment, utilizing your exceptional communication skills to effectively communicate with direct guests on the telephone and internally. You will also be required to maintain a strong working knowledge of arenaflex's products, including the current fleet and ship itineraries.
Key Responsibilities
* Promote sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain arenaflex products, and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
- Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell arenaflex products based on client travel history.
- Acquires in-depth industry and company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
- Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Participate in department-approved mass e-mail campaigns targeting specific guests' profiles.
- Perform other job-related functions as assigned.
Education and Experience
* High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration, or related field preferred.
- Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
Knowledge and Skills
* Excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
- Strong working knowledge of arenaflex's products, including the current fleet and ship itineraries.
- Ability to multi-task and work in a high-energy sales environment that is goal/quota driven.
- Adherence to strictly enforced dress code required.
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.
- Opportunities for career growth and advancement within the company.
- Collaborative and dynamic work environment that encourages innovation and creativity.
Work Environment and Company Culture
* arenaflex is a remote-friendly company, offering flexible work arrangements to ensure work-life balance.
- Collaborative and dynamic work environment that encourages innovation and creativity.
- arenaflex values diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive to all employees.
Compensation, Perks, and Benefits
* Salary range: $24,960 plus individuals may be eligible to participate in the company's Sales Incentive Plan.
- Commission pay.
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Paid time off.
- Tuition reimbursement.
Schedule
* 8-hour shift.
- Every weekend.
- Morning shift.
- Overnight shift.
- Flexible scheduling to accommodate your needs.
Application Requirements
* Have you ever worked for arenaflex, Oceania Cruises, or Regent Seven Seas Cruises?
- Please elaborate on your experience communicating with guests/clients via live chat.
- Please note this is an outbound sales position that requires communication via chat and phone. Is this something that aligns with what you're looking for?
- Are you fluent in any language other than English? If so, which one?
- Please note this is a late night/early morning shift. 1-2 Weekend days will be assigned.
- You will be given one of these 5-day/9-hour schedules:
+ M-Th & Sunday: 4am-1pm EST + M & Wed-Saturday: 5am-2pm EST + M-Wed, Fri, Sun: 6am-3pm EST + M, Tue, Thur, Sat & Sun (split shift): 6am-10am & 5pm-9pm + M, Wed, Fri, Sat & Sun (split shift): 8am-12pm & 7pm-11pm
- You must be available to any possible schedule, you will be assigned an open schedule based on the needs of the company. Are you open to ANY possible hours above?
- Please note this is a Remote position but we are hiring only in East Coast states. Where are you currently located?
- This is a salary + commission paid position. Earnings average $55-60k annually. Does this work for you?
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job