Experienced Healthcare Customer Service Representative – Tennessee Residents Only

Join arenaflex, a global leader in digital business services, and become a key contributor to our mission of making people's lives simpler, faster, and safer. At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Healthcare Customer Service Representative, you'll play a vital role in fielding customer inquiries, finding innovative solutions, and providing top-notch support to our clients. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you!

About arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to help you succeed in your role

• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being
• Opportunities for career growth and development to help you reach your full potential

Teleperformance and You

At arenaflex, we believe that our employees are the key to our success. That's why we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We're inspired to deliver only the best in all that we do, and we're looking for fearless people who share our passion for excellence. As a Healthcare Customer Service Representative, you'll work in a collaborative and engaging environment, interacting with people from all walks of life. You'll have the chance to grow and challenge yourself, discovering your potential and taking your career to new heights. And with our Chief Client Officer having started her career at arenaflex as an agent and advancing to the pinnacle of the company, the sky is truly the limit!

Responsibilities

* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

* Ability to work remotely in a virtual team environment

• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

* Internet Connection Requirements: + Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS + Proof of internet speed required + Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. That's why we're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

How to Apply

To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view

Job Details

* Job Type: Full-time

• Pay: $14.75 per hour
• Expected hours: 40 per week
• Benefits:

+ 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance

• Schedule: 8 hour shift
• Location: Tennessee (Required)
• Work Location: Remote

Apply Now!

Don't miss this opportunity to join arenaflex and become a key contributor to our mission of making people's lives simpler, faster, and safer. Apply now and take the first step towards a rewarding career with our team! Apply for this job