Experienced Customer Care Professional - arenaflex Assurance Co - Phoenix, AZ - Hybrid

At arenaflex, we're committed to empowering individuals and businesses to achieve their full potential. As a global and diverse community of colleagues, we're united by our unwavering commitment to backing our customers, communities, and each other. We believe that with the right support, people can create a career journey that's unique and meaningful to them, with benefits, programs, and flexibility that support their personal and professional growth. As a Customer Care Professional at arenaflex, you'll be part of a team that's dedicated to delivering world-class customer service and creating a positive experience for our customers. You'll have the opportunity to learn and grow with us, develop your skills and expertise, and make a real impact on our customers' lives.

How will you make an impact in this role?

As a Customer Care Professional, you'll be responsible for contacting clients with overdue accounts to secure the settlement of the account, as well as preventive work to avoid future overdues with accounts that have a high exposure. Your duties may include:

• Delivering world-class customer service by explaining our related benefits and responding to customer inquiries and concerns over the phone
• Documenting necessary information, such as claim details, customer's change of details, and other pertinent information
• Building meaningful relationships with our customers through a customer-first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows arenaflex has their back
• Enhancing our customers' experience through personalized service, active listening, and effective problem-solving, while consistently treating customers with a high level of respect
• Meeting and exceeding quality and productivity goals and complying with all regulatory requirements
• Navigating computer systems and applications to service our customers and enable them to get the most from our online platform
• Managing other production-related activities, such as complaints and escalations
• Ability to prioritize and adapt to an ever-changing environment

Skills and Qualifications:

* English language fluency required

• Relationship builder with a passion for delivering exceptional service
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service skills and the ability to de-escalate customer situations
• Demonstrates personal excellence by remaining positive in difficult situations
• Self-confident, optimistic, and supports a team environment
• Critical, analytical, and forward-thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
• Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
• Ability to demonstrate initiative with minimal supervision to drive results
• Superior level of accuracy and attention to detail
• Strong proficiency in PC skills, including MS Word and Excel

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that everyone deserves to feel seen, heard, and valued, and we strive to create a culture that reflects this. Our Amex Flex enterprise working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Compensation and Benefits:

As a Customer Care Professional at arenaflex, you'll be rewarded with a competitive hourly pay range of $20.00 to $22.60, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Why join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that everyone deserves to feel seen, heard, and valued, and we strive to create a culture that reflects this. We're proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How to Apply:

If you're passionate about delivering exceptional customer service and creating a positive experience for our customers, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Job!

Note:

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job