Experienced Full Stack Product Manager – Technical, Search Customer Experience

At arenaflex, we're revolutionizing the way customers interact with our vast product offerings. As a key member of our Search Customer Experience team, you'll play a pivotal role in shaping the future of customer-facing search solutions and technologies. With hundreds of millions of customers and billions of products for sale, the scale and impact of our search capabilities are enormous. We're looking for a seasoned Product Manager to own the whole page organization and layouts across search, driving innovation and customer satisfaction.

About arenaflex

arenaflex is a global leader in e-commerce, with a customer-centric approach that sets us apart. Our dynamic, entrepreneurial environment offers the perfect blend of creativity, analysis, and collaboration. As a member of our Search Customer Experience team, you'll have the opportunity to work with cutting-edge technologies, including machine learning, data mining, and big data. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a meaningful impact on our customers' lives.

The Role

As a Principal Product Manager, Technical, Search Customer Experience, you'll be responsible for defining the CX vision, developing an actionable product roadmap, and coordinating with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions. You'll work closely with global teams, including internal Search customers and external tech partners, to identify and prioritize needs, influence up and across the organization, and synthesize a variety of technologies and capabilities into high-quality search experiences that customers love.

Key Responsibilities

* Define the CX vision and develop an actionable product roadmap for whole page organization and layouts across search

• Coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions
• Work with global teams to identify and prioritize needs, influence up and across the organization, and synthesize a variety of technologies and capabilities into high-quality search experiences
• Develop best practices for insights and KPIs to prove success
• Guide a team of product managers, software engineers, and scientists to deliver results
• Weigh technology alternatives and be comfortable with products using machine learning and AI generative content
• Have strong judgment and understand which opportunities drive the most strategic value for the business

A Day in the Life

As a Principal Product Manager, Technical, Search Customer Experience, you'll thrive in a collaborative, creative, analytical, and fast-paced environment. You'll enjoy diving deep into data, have well-developed analytical skills, excellent communication strategies, and experience with executive-level reviews. You'll work closely with technical software development teams, prepare documentation for senior executives, and manage customer-facing technical products.

Requirements

* Bachelor's degree

• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management
• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement
• Strong bias for action and comfortable driving clarity from ambiguity
• Ability to effectively influence up and across the organization
• Adept at synthesizing a variety of technologies and capabilities into high-quality search experiences

Preferred Qualifications

* Experience managing customer-facing technical products and guiding cross-functional teams through influence versus direct management

• Experience with executive-level reviews and preparing documentation for senior executives
• Strong analytical skills and ability to dive deep into data
• Excellent communication strategies and ability to work with global teams

What We Offer

* Competitive base pay, ranging from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Opportunity to work with cutting-edge technologies and make a meaningful impact on our customers' lives
• Dynamic, entrepreneurial environment with a customer-centric approach
• Collaborative, creative, analytical, and fast-paced work environment
• Location preference is Palo Alto, CA, or Seattle, WA

How to Apply

If you're a seasoned Product Manager with a passion for innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information.

Los Angeles County Applicants

Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job