Experienced Customer Success Manager – Strategic Account Services (SAS) Team at arenaflex

Job Summary:

Join arenaflex's Strategic Account Services (SAS) Team as an Experienced Customer Success Manager and take on the exciting challenge of helping shape and deliver on a strategy for managing arenaflex Seller Partners. As a key member of our team, you will have the opportunity to work with a portfolio of 15-20 small and medium-sized businesses on arenaflex, providing strategic advice and guidance to help them grow and succeed on our platform. With a focus on data-driven, collaborative, and customer-focused approach, you will be responsible for driving sustainable revenue growth, analyzing customer data, and implementing metrics to track success. If you have a passion for sales, account management, and digital advertising, and are looking for a role that offers a unique blend of challenge and opportunity, then this is the perfect opportunity for you.

About arenaflex:

arenaflex is a world-class e-commerce platform that strives to be Earth's most customer-centric company. With over 300 million customers shopping on our platform, we continue to grow and evolve as a leader in the industry. Our evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA. As a Customer Success Manager on our SAS Team, you will be part of a dynamic and collaborative team that is dedicated to delivering exceptional results for our customers.

Key Job Responsibilities:

* Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.

• Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
• Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
• Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and arenaflex.
• Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
• Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
• Develop a thorough understanding of the arenaflex Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
• Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.

A Day in the Life:

* As a Customer Success Manager, you will work with smaller, younger, and more innovative businesses that sell on arenaflex. You will provide sellers with consulting on various aspects that contribute to faster growth on arenaflex, including support with their supply chain, merchandising, selection & conversion, and analytics.

• You will have the opportunity to work with 15-20 small and medium enterprises within the arenaflex Marketplace and work closely with them to support them in their strategic growth.
• You will collaborate with a fabulous team across USA to develop our Essentials program as we deliver it.

Basic Qualifications:

* 2+ years of sales or account management experience

• 2+ years of digital advertising and client-facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications:

* Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Experience in relationship management within technology, start-ups, or SaaS Platforms

Work Environment and Culture:

* arenaflex is an inclusive culture that empowers Amazonians to deliver the best results for our customers.

• We offer a dynamic and collaborative work environment that is dedicated to delivering exceptional results for our customers.
• We are committed to creating a workplace that is accessible and inclusive for all employees.

Compensation, Perks, and Benefits:

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities

How to Apply:

If you are a motivated and results-driven individual who is passionate about sales, account management, and digital advertising, and are looking for a role that offers a unique blend of challenge and opportunity, then we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

Regular shift timing for this role would be 4 PM to 1 AM IST. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit [insert link] for more information. Apply for this job