Experienced Administrative Assistant – Customer Engagement – Remote

At arenaflex, we're committed to building a workplace environment that's collaborative, inclusive, and supportive of all employees as we work together to achieve our mission. With 15 offices statewide and a team of 400 talented individuals, we're always looking for talented people to join our team and contribute to our important work. As a remote Administrative Assistant – Customer Engagement, you'll play a vital role in supporting our King County audit teams, ensuring that our office operations run smoothly, and providing exceptional customer service to our clients and stakeholders. If you're passionate about delivering high-quality administrative support, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic organization that's dedicated to serving the people of Washington State. We're committed to building a workplace culture that's inclusive, equitable, and respectful of all employees and clients. Our mission is to provide exceptional service, promote transparency, and ensure accountability in all aspects of our work.

Why Join arenaflex?

We offer a comprehensive package of benefits that support a healthy work-life balance, including:

• A full benefits package, including medical, dental, and vision coverage
• Paid vacation, sick leave, and holidays
• Growth and development opportunities, including 80+ hours of training each biennium
• Educational and professional certification reimbursements
• An agency-wide commitment to diversity, equity, inclusion, and respect in the workplace

Job Summary

We're seeking an experienced Administrative Assistant – Customer Engagement to support our King County audit teams. As a key member of our team, you'll be responsible for providing administrative support, coordinating personnel administration, and ensuring that our office operations run smoothly. This is a full-time, remote position that requires excellent communication skills, attention to detail, and the ability to work independently.

Key Responsibilities

As an Administrative Assistant – Customer Engagement, you'll be responsible for the following key duties: ### Administrative Assistance to Assigned Audit Management

• Assist Audit Managers with tasks and projects as delegated and serve as liaison between managers and other staff communicating daily via telephone and email to fill information requests of the Audit Managers.
• Coordinate office operations to ensure efficient use of space, equipment, and personnel.
• Maintain liaison and coordination between services and technical support in Olympia.
• Establish, maintain, and serve as contact for office accounts, lease, and equipment maintenance.
• Maintain office supplies and equipment in compliance with budget and policy guidelines, including purchase authority.
• Manage an inventory of team-level equipment in accordance with Office policies and team-level procedures.
• Review and monitor team-level budgets.
• Purchase card custodian, maintain and reconcile purchase card activity log and credit card statement.
• Review, reconcile, and act as the custodian for team recognition items which may include assisting with procuring gift cards and/or small recognition gifts.

### Human Resource and Payroll Assistance

• Coordinate personnel administration including recruitment and interview scheduling, new hire orientation, and payroll.
• Review and process staff time summaries, leave slips, and travel vouchers for accuracy, completeness, and in accordance with team-level processes; assist staff in correcting errors; submit to fiscal and maintain file copy.
• Ensure required documents are sent to human resource and file copy retained.
• Oversight of travel time review in accordance with team-level processes.

### Audit Support and Team Mate

• Assist auditees and citizens with concerns and information inquiries.
• Maintain audit files (which may include initial set-up); electronic data; and the future audit work files (FAWF) as well as archiving the audit upon completion.
• Coordinate record retention and destruction.
• Assist with audit scheduling as needed. Duties may include performing initial client contact, scheduling tentative entrance and exit interviews, sending out pre-audit request lists and updating the schedule as needed.
• Assist in the management and tracking of outstanding hotline and fraud cases including but not limited to: tracking open cases, informing team management and staff and items need to be considered during case audits, updating activity logs and aiding in communication with citizens, clients, and SAO personnel on the status of open submissions.
• Assist with the creating of audit engagement letters for open audits and the printing of documents of meetings as needed including entrance and exit conferences.
• Assist with data input as needed on the team level.

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• 2+ years of experience in an administrative support role, preferably in a government agency or similar environment
• High school diploma or equivalent required; associate's or bachelor's degree in business administration, communications, or a related field preferred
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to work independently and as part of a team, with a strong commitment to customer service and teamwork

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a remote or virtual environment
• Knowledge of government policies and procedures, particularly in the areas of personnel administration and payroll
• Familiarity with audit procedures and protocols
• Experience with data entry and record-keeping systems
• Certification in a related field, such as human resources or accounting

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to work independently and as part of a team, with a strong commitment to customer service and teamwork
• Strong attention to detail and accuracy, with the ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our employees. As an Administrative Assistant – Customer Engagement, you'll have access to a range of learning benefits, including:

• 80+ hours of training each biennium
• Educational and professional certification reimbursements
• Opportunities for career advancement and professional development
• A supportive and inclusive work environment that encourages collaboration and teamwork

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home or a designated workspace, with access to a range of tools and resources to support your success. Our company culture is built on a foundation of inclusivity, equity, and respect, with a strong commitment to customer service and teamwork.

Compensation, Perks, and Benefits

We offer a comprehensive package of benefits that support a healthy work-life balance, including:

• A full benefits package, including medical, dental, and vision coverage
• Paid vacation, sick leave, and holidays
• Growth and development opportunities, including 80+ hours of training each biennium
• Educational and professional certification reimbursements
• An agency-wide commitment to diversity, equity, inclusion, and respect in the workplace

How to Apply

If you're passionate about delivering high-quality administrative support and have a strong commitment to customer service and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job