Experienced Customer Service Representative (FT) Remote - KY

At arenaflex, we're on a mission to bridge the gap between high schoolers and successful college students. As a leading college prep institution, we're revolutionizing afterschool education in the college prep arena, and we're looking for a fun and energetic self-starter to join our team as a Customer Service Representative.

About arenaflex

arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're committed to making the college prep process enjoyable and usable, and we want our students to be 110% prepared for the rigorous college admissions process. We know students are more than just a test score, that's why we help them with learning the basic skills and core foundations of each subject.

Job Description

As a Customer Service Representative at arenaflex, you'll be the focal point of information between staff, students, and parents. You'll be responsible for handling all incoming calls, developing relations with existing clients, and reporting any issues to our Directors. You'll also be responsible for maintaining and managing our company calendar, scheduling appointments, and organizing office correspondence.

Key Responsibilities:

* Acts as the focal point of information between staff, students, and parents

• Responsible for all incoming calls - new clients, existing clients, or taking messages
• Assists in developing relations with existing clients
• Reports all staff, client, vendor, and subcontractor issues to Directors
• Develops, implements, follows, and perfects office systems and procedures
• Reads and answers all work-related emails
• Answers all phone calls and directs callers to the appropriate contact
• Maintains and manages company calendar/appointments/client schedules
• Schedules any appointments for Directors
• Organizes and composes office correspondence, documents, and other reports
• Supports sales and production
• Comfortable posting company-related posts on social media platforms
• Sends communication (thank you notes, referral gifts, etc.) accordingly
• Reviews upcoming Daily/Weekly schedule with Directors
• Participates in staff meetings, as needed
• Ensures the company's public image is consistent and in keeping with branding
• Marketing assistance

Essential Qualifications:

* Excellent organizational and time management skills

• Self-starter who works well with minimal supervision
• Is coachable and has a positive attitude
• Works well under pressure
• Can multitask in a professional setting
• Is comfortable speaking with clients in a customer-centric manner
• Good written and spoken communication
• Must be very professional, extremely organized, and punctual
• Proficient in using IOS, Windows, MS Office Suite, and G-Suites
• Experience working in an educational institution is a plus
• Have excellent business etiquette and follow-up procedures
• Be detail-oriented and able to prioritize tasks to fit deadlines
• Tact and discretion for dealing with confidential information
• A calm and professional manner
• Able to work in a fast-paced environment methodically

Preferred Qualifications:

* Bachelor's Degree or higher

• Experience working in a customer service role
• Experience working in an educational institution
• Proficient in using CRM software

Equipment Requirements:

* Must have a computer with at least Windows 10, or Catalina MacOS

• Must have a video camera
• Must have high-speed internet (Above 20mb/s)
• Must have a quiet home working space with a clean background

Benefits:

* Paid time off

• Sick Days
• Vacation Days

Salary:

* $17.00 to $20.00/hour depending on education, experience, and skill

Interview Materials Needed:

* Cover Letter

• Resume
• 3 References

How to Apply:

If you're a motivated and enthusiastic individual who is passionate about education and customer service, we want to hear from you! Please submit your application, including your cover letter, resume, and 3 references, to our online application portal. Don't miss this opportunity to join our team and be a part of revolutionizing afterschool education in the college prep arena. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job