Remote Inbound Customer Service Representative – Empowering Lives with Compassionate Support

At arenaflex, we're revolutionizing the insurance economy with intelligent experiences that simplify and enhance the claims and repair journey. As a leading cloud platform, we empower over 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. Our innovative AI solutions are pushing boundaries, and we're committed to making life just work by empowering the people and industry relied upon to keep lives moving forward when it matters most.

Join arenaflex's Remote Team and Make a Real-Life Impact

We're seeking a talented and compassionate Remote Inbound Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in providing exceptional support to medical providers, patients, and billing services. If you're passionate about delivering outstanding customer experiences, have a positive attitude, and are eager to learn and grow, we encourage you to apply.

About the Role

As a Remote Inbound Customer Service Representative, you'll be responsible for answering inbound calls, providing explanations of benefits, services, and claims/reimbursement procedures, and interfacing with providers, patients, billing services, and insurance adjusters in a professional manner. You'll work in a remote environment, utilizing our proprietary medical bill review system to log data and provide top-notch support to our customers.

Key Responsibilities:

* Respond to incoming claim calls and log data into our proprietary medical bill review system

• Provide explanation of benefits, services, and claims/reimbursement procedures
• Interface with providers, patients, billing services, and insurance adjusters in a professional manner
• Utilize excellent verbal and written communication skills to resolve customer inquiries and concerns
• Maintain accurate and up-to-date records of customer interactions
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date on industry developments and arenaflex's products and services

Requirements:

* Must be able to train and work in a remote environment

• No prior medical insurance experience is required, as we will train individuals who are willing to continue to learn and be developed
• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Excellent verbal and written communication skills
• Attention to detail
• Ability to multi-task with customer interactions and various applications
• Possess a positive attitude and desire to provide outstanding customer service
• Ability to learn basic medical terminology
• Weekday schedule flexibility
• Career-oriented
• Strong technical aptitude
• Ability to work independently
• Quiet and professional work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

What We Offer:

* Competitive starting wage of $18.00 per hour, with the ability to earn more!

• Hit your monthly incentive goal and earn up to $200 extra per month and up to 4 hours of extra Paid Time Off!
• Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance
• Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year!
• Annual company bonus of up to 7% based on performance

About arenaflex's Commitment to Employees:

arenaflex Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At arenaflex, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to arenaflex's success.

arenaflex's Benefits:

* 401K Match

• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

Why arenaflex?

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

How to Apply:

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070. Apply Job! Apply for this job