Experienced Outbound Customer Service Representative (Remote) – Supporting arenaflex's Growth and Innovation

At arenaflex, we're proud to be a leading service of process and court filing company, dedicated to delivering exceptional results and exceeding our clients' expectations. Our subsidiary, Docketly, provides appearance counsel, covering simple creditors rights hearings, and we're looking for a talented and motivated individual to join our team as an Outbound Customer Service Representative. If you're a team player with excellent communication skills, a passion for learning, and a drive to succeed, we encourage you to apply for this exciting opportunity.

Job Overview:

As an Outbound Customer Service Representative at arenaflex, you'll play a vital role in managing the coverage process for all hearings assigned to you. You'll regularly interact with attorneys to provide onboarding, training, and customer service, ensuring that all assigned hearings are covered in a timely manner. This is a remote position, and you must be located in Puerto Rico. If you're looking for a challenging and rewarding role that offers excellent growth opportunities, we invite you to join our team.

Key Responsibilities:

* Manage the Coverage Kanban to ensure all assigned hearings are covered in a timely manner

• Provide onboarding for attorneys, including online training, walk-throughs, instructions, and 'Frequently Asked Questions'
• Work with existing network attorneys to cover hearings when conflicts arise with time, fees, or defendants
• Responsible for covering timely and late hearing assignments, following approved processes and standards
• Maintain a solid grasp and regularly reference the Coverage Guidelines available in the 'Coverage Handbook'
• Set and maintain goals for drops, recruiting, Percent Loss to Cover (PLTC), Mean Time to Cover (MTTC), efficiency (one hearing per one hour logged)
• Multi-task to ensure that all assigned hearings are worked in a timely fashion
• Regularly update clients on the status of their hearing to avoid canceled or dropped hearings
• Answer incoming calls as a backup, providing basic information regarding hearings and schedules, and referring complex matters where appropriate
• Follow good customer service standards in all aspects of the job, including identifying yourself/position/company to customers, using professional language and titles, extending information in a complete fashion, documenting customer complaints, and following up in a timely manner
• Refer difficult or complicated customer service complaints to the appropriate personnel, with complaint summary/documentation
• Keep your Manager informed of coverage needs, hearing issues, and other details regarding daily work concerns
• Identify and suggest ideas for improving systems and processes
• Attend regular Coverage and SCRUM Meetings, prepare and participate as appropriate
• Suggest changes in County Pricing when hearings show an increase is in order
• Serve as the backup connection to attorneys, which includes reactive customer service (calls, chats, tickets, emails, etc. from attorneys)
• Perform other duties as assigned

Qualifications:

* Experience in team building is essential for this role

• Prior experience with phone sales, instruction, education, coordination, or similar prior duties is helpful but not required
• Legal experience or education is helpful but not required
• Excellent verbal and written communication skills are a must
• You must reflect and retain a professional and technical savvy on the telephone
• Proficiency in English, including strong writing and communication skills, is essential for this role

What it means to be a Docketly employee:

* Comprehensive Medical, Dental, and Vision Coverage

• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities

Starting Pay:

$12.00 to $14.00 per hour

Schedule:

Full-time, Monday through Friday, 9:30am to 6pm MST If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of our growth and innovation journey.

How to Apply:

To apply for this role, please visit our website at [arenaflex website URL]. We look forward to reviewing your application and welcoming you to our team.

About arenaflex:

arenaflex is a leading service of process and court filing company, dedicated to delivering exceptional results and exceeding our clients' expectations. Our subsidiary, Docketly, provides appearance counsel, covering simple creditors rights hearings. We're a dynamic and innovative company that offers excellent growth opportunities and a supportive work environment. Join our team and be part of our journey to success.

Why choose arenaflex:

* Comprehensive benefits package

• Excellent growth opportunities
• Dynamic and innovative work environment
• Supportive team
• Opportunity to work with a leading service of process and court filing company

What are you waiting for? Apply now and join our team at arenaflex!

Apply for this job