Experienced Customer Care/Social Media Manager – Building a Career Where You Matter

At arenaflex, we're not just looking for another team member – we're seeking a dedicated professional who wants to grow, thrive, and make a real impact in the lives of our customers and our company. As a Customer Care/Social Media Manager, you'll be the friendly, knowledgeable voice that customers trust from the first call to the final handshake, while also bringing our brand to life online through social media engagement.

About arenaflex

arenaflex is a respected leader in concrete repair for homeowners and businesses throughout Virginia. We take pride in our work, treat our customers like family, and believe in building a team that feels like home. Our mission is to provide exceptional customer experiences, and we're committed to investing in our people to help them grow and succeed.

What's In It for You

At arenaflex, we offer a comprehensive benefits package that includes:

• Health Insurance: We cover up to 50% of your plan cost to ensure you and your loved ones have access to quality healthcare.
• Simple IRA Retirement Plan: We match up to 3% of your contributions after one year to help you build a secure financial future.
• Paid Time Off: Enjoy 80 hours of paid time off per year, available after just 90 days, to recharge and refocus.
• Real Career Growth: We offer hands-on training, direct mentorship, and opportunities to expand your skills and take on new challenges.
• A Team That Cares: You'll be part of a supportive, mission-driven group that respects your contributions and wants you to succeed.

About the Role

As a Customer Care/Social Media Manager, you'll be responsible for:

• Making every customer feel heard, understood, and cared for through exceptional customer support and service.
• Supporting the sales team by keeping schedules efficient and organized, and engaging with prospects via calls, text, and social media.
• Building our online presence by managing and growing our social media, creating simple marketing content, and tracking engagement and suggesting improvements.
• Keeping internal teams in the loop and working smoothly together through effective communication and collaboration.

Key Responsibilities

* Appointment Coordination: Schedule and reschedule appointments with confidence and care, maximizing efficiency for the sales team's daily routes.

• Customer Support: Answer customer inquiries quickly and professionally, keeping CRM notes detailed and up-to-date, and maintaining smooth handoffs between departments.
• Marketing & Social Media: Help create simple marketing content (posts, videos, awards applications), manage our social media calendar, and respond to followers.
• Internal Communications: Update the team on customer feedback and marketing efforts.

Essential Qualifications

* Strong Communicator: You can make customers feel valued and supported through exceptional communication skills.

• Organized and Detail-Oriented: You thrive in a fast-moving environment and are able to prioritize tasks and manage multiple projects simultaneously.
• Positive and Professional: You bring good energy to work every day and maintain a positive attitude, even in challenging situations.
• Tech Comfortable: You're comfortable using CRM systems, social media management, and basic marketing tools, and are eager to learn new skills.
• Coachability: You're open to feedback and eager to learn from others, and are willing to take on new challenges and responsibilities.

Preferred Qualifications

* 1+ year customer service, social media management, or marketing experience.

• Comfort using CRM systems, posting content, and responding online.
• Fluent in English and authorized to work in the U.S.
• Previous experience with short-form video creation (reels, shorts) is a plus.

Schedule & Location

* Full-time position, Monday-Friday.

• On-site at our Goochland, VA office.
• Occasional flexibility based on workload or special events.

How to Apply

If you're a motivated and dedicated professional who wants to make a real impact in the lives of our customers and our company, we encourage you to apply today. Join a company where your work will be valued, your growth will be encouraged, and your ideas will help shape the future. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the contributions of all employees. Apply for this job