Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution Specialist (40 Hr. Remote Evening Contract)

Join arenaflex, a leading innovator in the health insurance industry, as a highly skilled Customer Service Representative – Health Insurance Billing Resolution Specialist. In this exciting 40-hour remote evening contract position, you will play a vital role in resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. If you possess excellent communication skills, attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding opportunity.

About arenaflex

arenaflex is a dynamic and forward-thinking organization dedicated to providing innovative solutions in the health insurance industry. Our team of experts is committed to delivering exceptional customer experiences, and we are seeking a talented Customer Service Representative – Health Insurance Billing Resolution Specialist to join our ranks. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our team.

Key Responsibilities

As a Customer Service Representative – Health Insurance Billing Resolution Specialist, your day-to-day responsibilities will include:

• Reviewing Explanation of Benefits (EOBs) to resolve patient medical billing inquiries
• Collecting payments and assisting patients with inquiries regarding their medically billed charges
• Providing exceptional customer service to patients and clients via phone, email, and online chat
• Maintaining accurate records and reports, including time tracking and productivity quotas
• Participating in online team meetings and company Q&A forums
• Collaborating with cross-functional teams to resolve complex billing issues
• Staying up-to-date with industry developments and regulatory changes

Requirements

To succeed in this role, you will need to possess the following qualifications and skills:

• Experience: A minimum of 1 year of experience in customer service, medical billing, or a related field
• Attention to Detail: Excellent attention to detail and accuracy are vital to being successful in this position
• Communication Skills: Excellent, professional verbal, written, and social communication skills are a must
• Electronic Medical System Experience: Previous experience working with an electronic medical system is required
• Computer Skills: Excellent computer skills, including proficiency in Microsoft Office and ability to navigate multiple systems and software programs
• Time Management: Ability to manage time effectively and meet daily quality and productivity quotas
• Availability: Must be available Monday through Friday during Hawaii Standard Time
• Friendliness: Friendliness and a positive attitude are essential for success in this role
• Technical Skills: Ability to navigate personal and remote desktop simultaneously, as well as read and understand EOBs and follow up on denials and appeals

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous Experience with Health Insurance: Previous experience working with health insurance companies or medical billing software
• Certifications: Certifications in medical billing, customer service, or a related field
• Language Skills: Proficiency in multiple languages

What We Offer

As a Customer Service Representative – Health Insurance Billing Resolution Specialist at arenaflex, you will enjoy a competitive compensation package, including:

• Hourly Rate: $18.50 per hour
• Full-time Schedule: 40 hours per week, Monday through Friday
• Remote Work Environment: Work from the comfort of your own home, with a quiet and dedicated workspace
• Opportunities for Growth: Opportunities for career growth and professional development
• Training and Support: Comprehensive on-boarding training and ongoing support to ensure your success in the role
• Benefits: Access to a range of benefits, including health insurance, retirement plans, and paid time off

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Note: This is a contract position paid on a 1099 basis, with a work term based on client contract term. A full 40 work week must be completed, and the position starts immediately. Apply for this job