Experienced Customer Support Specialist – Onsite Customer Service Representative

At arenaflex, we're passionate about empowering individuals and businesses to achieve their goals through innovative data and technology solutions. As a global leader in the industry, we're committed to delivering exceptional customer experiences that make a lasting impact. We're now seeking an experienced Customer Support Specialist to join our team in Allen, TX, and play a vital role in shaping the future of customer service.

About arenaflex

arenaflex is a global data and technology company that powers opportunities for people and businesses worldwide. With a unique combination of data, analytics, and software, we help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. Our mission is to unlock the power of data and create opportunities for consumers, businesses, and society during life's big moments.

Job Description

As a Customer Support Specialist at arenaflex, you'll be part of our Customer Care organization, which is dedicated to providing top-notch customer service and technical support assistance to our ever-growing population of customers. You'll work in our office in Allen, TX, and be responsible for:

• Taking inbound calls to assist with credit-related memberships, services, and product offerings, and advocating for solutions to help consumers improve their creditworthiness.
• Helping consumers understand credit bureau processes and educating them on appropriate steps to request corrections.
• Receiving customer requests for assistance, identifying support needed, and either helping or forwarding requests to the appropriate functional area.
• Handling escalated customer issues.

Key Responsibilities

* Provide exceptional customer service and technical support assistance to customers via phone, email, or chat.

• Interpret and respond to customer requests, putting yourself in the customer's shoes to understand their needs and concerns.
• Collaborate with internal teams to resolve customer issues and provide solutions.
• Stay up-to-date with product knowledge and industry trends to provide accurate and informed support.
• Meet or exceed performance metrics and quality standards.

Qualifications

* High School Diploma or GED.

• At least one year of customer service experience, preferably in a call center or customer support role.
• Excellent communication and interpersonal skills, with the ability to work with diverse customers and teams.
• Comfortable using a computer to perform operations, with basic knowledge of software applications and technology.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and drug screen.
• US resident living within 45-60 minutes of our Allen, TX office.

Requirements

* High School Diploma or GED.

• At least one year of customer service experience.
• Comfortable using a computer to perform operations.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and drug screen.
• Must be a US resident living within 45-60 minutes of our Allen, TX office.

Benefits and Perks

* Eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment.

• Core benefits, including full medical, dental, vision, and matching 401K.
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
• Opportunity to work with a diverse and dynamic team, with a focus on work-life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering.

Why Join arenaflex?

* Celebrate your uniqueness and be part of a culture that values diversity, equity, and inclusion.

• Work with a team that's passionate about making a difference and creating opportunities for consumers, businesses, and society.
• Enjoy a dynamic and supportive work environment, with opportunities for growth and development.
• Be part of a company that's committed to innovation, excellence, and customer satisfaction.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of customer service, apply now! Visit our careers site or click the link below to submit your application. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action employer. We're committed to creating a diverse and inclusive work environment, where everyone can succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. All your information will be kept confidential according to EEO guidelines. Apply for this job