Experienced Bilingual Customer Service Representative – Spanish & English – Gold Service Program

At arenaflex, we're on a mission to provide exceptional customer experiences that set us apart from the competition. As a valued member of our Gold Service program, you'll play a critical role in delivering #peaceofmind to our customers and agents. We're seeking an experienced bilingual customer service representative who is fluent in both English and Spanish to join our team.

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe progress happens when people feel secure, and we provide protection for the unexpected and deliver it with care. Our goal is to create an environment where employees can succeed, both professionally and personally.

Our Culture

At arenaflex, we value diversity, equity, and inclusion. We're proud to support a workplace where all employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage.

Job Summary

As a bilingual customer service representative, you'll be responsible for providing exceptional customer experiences to English-speaking and Spanish-speaking customers. You'll work in a fast-paced call center environment, responding to inbound phone calls, identifying and providing services and solutions to customer questions, and delivering expertise to ensure high satisfaction, growth, and retention of business.

Responsibilities

* Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.

• Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
• Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most.
• Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
• Maintains and tracks accurate data in various computer systems.

Qualifications

* Associate degree in a business-related field or equivalent experience required.

• A minimum of 6 months related work experience is required with customer service experience preferred.
• Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
• Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
• Must have the ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory.
• Knowledge and ability to use Microsoft Office tools is necessary.
• Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions.
• Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired.

Benefits

* Competitive salary range based on skills, experience, education, certifications, and location.

• Opportunity to progress as employees grow and develop within the role.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Continuous learning opportunities and career growth prospects.
• Supportive work environment and company culture that values diversity, equity, and inclusion.
• Flexible work arrangements, including remote work options.

Training and Development

* Paid training program that lasts approximately 12 weeks, Monday-Friday, 10:00 AM-6:30 PM EST.

• Training is mandatory for the duration of the program, and attendance and performance will be continually assessed.
• Opportunities for professional growth and development, including mentorship programs and training sessions.

Work Environment

* Fast-paced call center environment with a focus on delivering exceptional customer experiences.

• Collaborative and supportive team environment with opportunities for growth and development.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and customer-focused individual who is fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about our application process and to submit your application. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Fair Chance Notices

* California

• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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