Experienced Customer Service Representative – Remote in Las Vegas, NV

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative at arenaflex, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to make a meaningful difference in the lives of our customers by providing them with the care, pharmacy benefits, data, and resources they need to feel their best. We are committed to creating a culture that is guided by diversity and inclusion, where our employees feel valued, supported, and empowered to make a difference.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Answering incoming phone calls from health care providers (i.e. physician offices, clinics) and identifying the type of assistance the provider needs (e.g., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).
• Focusing on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller.
• Delivering information and answering questions in a positive manner to facilitate strong relationships with providers and their staff.
• Completing the documentation necessary to track provider issues and facilitate the reporting of overall trends.
• Interacting with providers with the intent to develop a relationship with them, while managing a high volume of calls and developing knowledge of various products and benefits.

Key Responsibilities:

* Resolve customer issues on the first call

• Navigate complex computer systems to identify and resolve issues
• Develop strong relationships with providers and their staff
• Complete documentation to track provider issues and trends
• Manage a high volume of calls and develop knowledge of various products and benefits

Requirements

To be successful in this role, you will need:

• A High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Must live within 30 miles of Las Vegas, NV
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Skilled in problem solving to quickly assess current state and formulate recommendations
• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday

Nice-to-haves

* 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

• Prior health care experience

Benefits

As a Customer Service Representative at arenaflex, you will enjoy a comprehensive benefits package, including:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Health and well-being programs and services
• Flexible work schedule and remote-friendly positions
• Health, vision and dental benefits
• HSA and FSA eligible plans
• Childcare benefits
• Short-term/ long-term disability coverage
• Basic life insurance and AD&D
• Employee stock purchase plan
• Home office stipend for remote employees

What We Offer

* Comprehensive benefits package

• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Health and well-being programs and services
• Flexible work schedule and remote-friendly positions
• Health, vision and dental benefits
• HSA and FSA eligible plans
• Childcare benefits
• Short-term/ long-term disability coverage
• Basic life insurance and AD&D
• Employee stock purchase plan
• Home office stipend for remote employees

Why Join arenaflex?

* Make a meaningful difference in the lives of our customers

• Work in a culture that is guided by diversity and inclusion
• Enjoy comprehensive benefits and career development opportunities
• Collaborate with talented peers who share your passion for delivering care
• Enjoy a flexible work schedule and remote-friendly positions

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job