Experienced Customer Service Representative Trainee – Senior Care Customer Service Department

At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in the lives of our members. As a dedicated Customer Service Representative Trainee, you'll play a vital role in providing vital support to Medicare-eligible members, helping them navigate the healthcare system, and resolving complex issues with empathy and expertise.

About arenaflex

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. Our mission is to provide peace of mind through better health, and we're passionate about creating a culture of caring, compassion, and innovation. With a remote-first approach, we empower our employees to work from anywhere, fostering a sense of community and collaboration that's hard to find in traditional office settings.

Job Responsibilities

As a Customer Service Representative Trainee, you'll be responsible for:

• Receiving, investigating, and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone, chat, email, and Teams
• Ensuring all customer communication is clearly documented
• Educating callers to ensure resolution is achieved on first contact
• Participating in required testing and training programs
• Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Adhering to assigned schedules and working overtime as required

Key Qualifications

To succeed in this role, you'll need:

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently and collaboratively as part of a team
• Independent, sound decision-making, and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Preferred Qualifications

While not required, we prefer candidates with:

• Experience in a medical office setting or working with the senior population
• Strong problem-solving skills and ability to think critically
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer relationship management (CRM) software

Training and Development

As a Customer Service Representative Trainee, you'll participate in a comprehensive 12-14 week training program, which includes:

• Classroom instruction and hands-on training
• On-site training sessions in Chattanooga, TN
• Rotating shifts and flexible scheduling to accommodate your needs
• Ongoing coaching and feedback to ensure your success

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our remote-first approach allows you to work from anywhere, while our collaborative culture fosters open communication, creativity, and innovation. We're passionate about promoting work-life balance, offering flexible scheduling, and providing opportunities for growth and development.

Compensation and Benefits

As an arenaflex employee, you'll enjoy:

• Competitive salary and benefits package
• Comprehensive health insurance, including medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Tobacco-Free Hiring Statement

arenaflex is committed to promoting health and wellness in our community. As part of our tobacco-free hiring practice, we do not hire individuals who use tobacco or nicotine products in any form. If you're a tobacco user, we encourage you to explore resources like smokefree.gov or 1-800-QUIT-NOW to help you quit.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job