Experienced Concierge Customer Service Representative – Healthcare Industry Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our remote customer service team, you'll play a vital role in providing top-notch support to our members and healthcare providers. If you're passionate about delivering outstanding service, navigating complex healthcare systems, and building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, empowering individuals and organizations to achieve better health outcomes. Our commitment to excellence, customer-centric approach, and passion for making a difference drive everything we do. As a remote customer service representative, you'll be part of a dynamic team that's shaping the future of healthcare.

Job Summary

We're seeking an experienced Concierge Customer Service Representative to join our remote team. As a healthcare industry expert, you'll be responsible for providing exceptional customer service, navigating complex healthcare systems, and building strong relationships with our members and healthcare providers. If you're a customer service rockstar with a passion for healthcare, we want to hear from you.

Responsibilities

As a Concierge Customer Service Representative, you'll be responsible for:

• Responding to telephone and email inquiries from members and providers within defined service standards
• Negotiating with providers to gain acceptance for plans without network agreements and/or out-of-network providers
• Assisting members with benefits and healthcare questions
• Documenting all calls received in system-based call log
• Performing other duties and responsibilities as assigned by management

Requirements and Qualifications

To succeed in this role, you'll need:

• A minimum of a high school diploma or equivalent, with 2 years of college or higher education preferred
• At least 1 year of customer service or call center experience in a healthcare-related role
• Medical intake or third-party administrator (TPA) experience is a plus
• Bilingual English-Spanish skills are a plus
• Strong customer relations, interpersonal, and communication skills
• Ability to handle confidential and sensitive information
• Proficiency with Microsoft applications and strong computer skills
• Excellent data entry and typing skills
• Knowledge of provider organizations and networks
• Knowledge and understanding of CMS Medicare reimbursement rates
• Ability to effectively negotiate rate structures
• Strong analytical and research skills
• Ability to multi-task and anticipate potential needs/problems
• Medical terminology knowledge
• Strong attention to detail

Preferred Qualifications

* Experience with claim processing, insurance verification, or pre-certification

• Understanding of self-funded health benefits
• Provider office/facility billing department or financial area experience

Work Environment and Physical Demands

This position is a remote opportunity, requiring a typical home office environment with prolonged sitting in front of a computer. You'll need to have hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including a computer and phone.

Compensation and Benefits

arenaflex offers a competitive salary range of $16 to $18 per hour, depending on experience. We're an equal opportunity employer, committed to diversity, equity, and inclusion. We offer a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

How to Apply

If you're a customer service rockstar with a passion for healthcare, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your experience.

Shift and Work Location

This position is a day shift opportunity, with remote work arrangements. You'll have the flexibility to work from the comfort of your own home, with the support of our team and technology.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for individuals with disabilities and veterans. Apply for this job