Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're a team of problem-solvers, creatives, and technologists who are driven by a shared purpose: to empower people to live, work, and play to their fullest potential. With a legacy of innovation and a commitment to excellence, arenaflex is a place where you can grow, learn, and thrive in a dynamic and supportive environment.

Join the arenaflex Team

As a Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences that exceed our customers' expectations. With your superior sales and customer service skills, you'll be the face of arenaflex, providing top-notch support and guidance to our customers. Whether it's resolving issues, answering questions, or simply being a trusted advisor, you'll be the go-to person for our customers.

What You'll Be Doing

As a Customer Sales and Service Representative, your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a people person with excellent communication and empathy skills, able to diffuse sensitive situations and provide exceptional customer service. You should be driven to learn about your customers, their business challenges, and industry trends, and be able to communicate complex information in a clear and concise manner.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and exceeding customer satisfaction targets
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex's products and services

What We Offer

As a Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have access to cutting-edge technology, training, and support to help you succeed in your role. Our flexible work environment allows you to work from home with occasional in-person trainings and meetings, making it easy to balance your work and personal life.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Scheduled Weekly Hours

37.5 hours per week

Where You'll Be Working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

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We're excited to hear from you and look forward to reviewing your application. Apply for this job