Experienced Ramp Agent (Customer Service Representative) - MSP

At arenaflex, we're passionate about delivering exceptional customer experiences and connecting people across the globe. As a Ramp Agent (Customer Service Representative) at arenaflex, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. This is an exciting opportunity to join our team and contribute to the success of arenaflex.

About arenaflex

arenaflex is a leading provider of air transportation services, committed to delivering an elevated experience for our customers. Our mission is to connect people and communities, and we strive to make a positive impact on the world around us. With a strong focus on safety, customer satisfaction, and employee well-being, we're dedicated to creating a workplace where our people can thrive.

Key Responsibilities

As a Ramp Agent (Customer Service Representative) at arenaflex, your primary responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a high level of customer satisfaction by providing exceptional service and resolving any issues that may arise.

Work Environment and Culture

As a Ramp Agent (Customer Service Representative) at arenaflex, you'll work in a fast-paced, dynamic environment that requires flexibility and adaptability. You'll be part of a team that's passionate about delivering exceptional customer experiences and committed to safety, quality, and excellence. Our culture is built on a shared dedication to our values – Care, Integrity, Resilience, and Servant Leadership – and we're dedicated to creating a workplace where our people can grow, learn, and thrive.

Benefits and Perks

At arenaflex, we're committed to recognizing and rewarding our employees for their hard work and dedication. As a Ramp Agent (Customer Service Representative), you'll enjoy a range of benefits and perks, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful as a Ramp Agent (Customer Service Representative) at arenaflex, you'll need to possess the following qualifications:

• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Has a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge as a Ramp Agent (Customer Service Representative) at arenaflex:

• N/A

How to Apply

If you're passionate about delivering exceptional customer experiences and committed to safety, quality, and excellence, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. Apply Job! Apply for this job