Experienced Customer Experience Specialists - Work from Home
About arenaflex
arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
At arenaflex, we offer a range of benefits that make us a great place to work. These include:
* Paid Training: We invest in our employees' development and provide comprehensive training to help them succeed in their roles.
* Competitive Wages: We offer competitive salaries that reflect the value we place on our employees' skills and experience.
* Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
* Paid Time Off: We believe in work-life balance and offer paid time off to help our employees recharge and spend time with loved ones.
* Employee Wellness and Engagement Programs: We prioritize our employees' well-being and offer a range of programs to support their physical and mental health.
arenaflex and You
At arenaflex, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Customer Experience Specialist, you'll be a key contributor to our team, working in a collaborative and engaging environment to field customer inquiries and find innovative ways to respond.
Responsibilities
As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:
* Providing customer support to customers via telephone and/or Internet, e.g., instant message, email.
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
* Providing customer support by phone, email or instant message to business customers. Serving as primary contact for inbound customer issues. Escalating more technical product-related issues to proper Product Support department.
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries.
* Troubleshooting customer problems, identifying the root cause of the problem and using tools and resources appropriately to determine how to resolve customer problems.
* When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Following up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues.
* Updating customer information and ensuring accurate entry of contact information.
* Meeting standards of job, such as quality standards, adherence to schedule and average handle time.
* May provide guidance and/or mentoring to less experienced associates.
* Other related duties assigned as needed.
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Have excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need:
* Internet Requirements:
+ Minimum subscribed download rate equal or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
+ Proof of internet speed required
* Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of benefits and programs to support our employees' well-being, including:
* Paid Time Off
* Employee Wellness and Engagement Programs
* Full Benefits
* Competitive Wages
* Paid Training
arenaflex is an Equal Opportunity Employer
We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We're looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences.
Apply Now
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our culture, and to apply for this exciting opportunity.