Experienced Application Supervisor – Learning & Development at arenaflex

We are seeking a highly skilled and experienced Application Supervisor to join our Learning & Development (L&D) team at arenaflex. As a key member of our Latham CS mastering & improvement (L&D) group in Alphaville, you will play a crucial role in shaping the destiny of worldwide entertainment by providing exquisite interactions for our subscribers across the globe.

About arenaflex

arenaflex is a private company that is revolutionizing the way people consume entertainment. Our mission is to provide a better way to watch, and our team is dedicated to delivering exceptional customer experiences. We are a fast-paced, outcomes-oriented, and data-driven organization that values innovation, collaboration, and continuous learning.

Job Summary

As an Application Supervisor, you will be responsible for managing the learning needs of our outsourced call centers, working closely with our Latham crew and global CS learning and development team. You will develop effective and engaging learning reports for top-notch call center sellers and leaders in the industry. Your primary focus will be on program management, learning content development, facilitation, dealer management, and stakeholder management.

Key Responsibilities

* Program management: + Outline, document, and maintain the scope of all local L&D tasks + Create, manage, and maintain task plans + Develop a trusting partnership with outsourced call center partners in the region and be a valuable point of contact for all trainers in these facilities, responsible for successful education rollouts and launches

• Learning content development / educational design:

+ Conduct gap analysis for performance and education opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps + Develop solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer applicable, hard, and efficient learning experiences + Develop essential course collateral, including facilitator and learner materials, presentation media, task aids, and knowledge checks

• Facilitation:

+ Deliver learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum + Run train-the-trainer programs for call center trainers + Educate and develop call center leaders to co-facilitate the delivery of learning materials

• Dealer management and relationship building:

+ Partner with the education and operational teams of our outsourced call center providers in the region and contribute to the overall performance of the CS business + Guide these teams to achieve success with the right path, support, and tasks + Build and maintain L&D governance for the companies: data analysis, dealer support team structure, intake framework, evaluation framework, etc.

• Stakeholder management:

+ Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team + Be an active partner to the overall CS business by participating in learning opportunities, priorities, and impact + Collaborate with other business leaders and transform operational opportunities into L&D opportunities

Requirements

* 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, emerging leaders, and senior leader audiences

• Enjoy designing and facilitating learning experiences that range from a 15-minute learning to multi-week classroom programs
• Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable
• Strong facilitation experience in various teacher-led programs for various audiences and training skills
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail
• Enjoy working in a fast-paced, outcomes-oriented, data-driven environment
• High level of independence and ability to work and manage own time efficiently
• Bachelor's degree in instructional design or a related field, Master's degree a plus
• Fluent in Portuguese and English, Spanish a plus
• Experience working in a cross-cultural global environment a plus
• Enjoy content/knowledge management a plus
• Enjoy designing education curriculum for service, retail, or call center managers/leaders a plus
• Enjoy with innovative facilitation tools a plus

What We Offer

* Competitive salary range: $25 to $35/hour

• Opportunity to work with a dynamic and innovative team
• Collaborative and fast-paced work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job