Experienced Full Stack Business Sales Customer Service Representative – Remote Call Center

Join arenaflex, a leader in the environmental services industry, as a Full Stack Business Sales Customer Service Representative in our remote call center. As a key member of our team, you will have the opportunity to work with new and existing commercial and industrial customers, selling customized products and services that meet their unique business needs. If you are a self-starter with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a company that values career growth and opportunity. We believe in empowering our employees to succeed and providing them with the tools and resources they need to excel in their roles. As a leader in the environmental services industry, we provide customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping us deliver on our vision to partner with customers to create a more sustainable world.

Key Responsibilities

As a Full Stack Business Sales Customer Service Representative, you will be responsible for:

• Responding to inbound calls from business customers inquiring about arenaflex products and services
• Building customer and brand loyalty by addressing inquiries and handling customer needs with a high level of respect and professionalism
• Creating customized solutions to acquire new business using sales tactics learned through training programs, sales models, and mentoring processes
• Proactively promoting arenaflex products and services to existing customers for cross/up-sell opportunities
• Providing sales support to existing customers wanting to make changes to their accounts
• Performing sales retention using sales tactics learned through training and mentoring processes
• Meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue
• Utilizing excellent verbal and written communication skills, including the ability to call, connect, and interact with potential customers
• Assisting the sales team focused on residential customers as business needs arise
• Exemplifying high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement

Qualifications

To be successful in this role, you will need:

• A self-starter mentality and a strong work ethic
• Strong research, investigation, and problem-resolution skills
• Strong verbal, written, typing, and interpersonal communication skills
• Spanish bilingual fluency in a business environment
• A high school diploma or GED
• A minimum of 1 year of experience in a call center or sales environment

Benefits and Perks

As a Full Stack Business Sales Customer Service Representative at arenaflex, you will enjoy:

• A competitive hourly rate of $22.50
• Comprehensive medical benefits coverage, dental plans, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. We believe in empowering our employees to succeed and providing them with the tools and resources they need to excel in their roles. Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

Remote Work Requirements

As a remote employee, you will be required to:

• Work from home with a distraction-free environment
• Provide your own internet connection with the following minimum requirements:

+ Ping/Latency 100ms or less + Download 25MBPS + Upload 5MBPS + Packet loss 0%

• Be available to participate in internal meetings and trainings via video conferencing
• Meet the company's performance metrics and expectations

Training and Development

arenaflex provides paid training for all new employees. During the first three weeks of employment, you will be required to attend training sessions from 8:15am-5:00pm Central (6:15am-3:00pm Pacific) without any time off. This training will provide you with the skills and knowledge you need to succeed in your role.

First 90 Days

To ensure optimal development, you will be limited to requesting only 2 PTO days within the first 90 days of employment.

How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and respectful of all employees. Apply for this job