Experienced Customer Advocate – Final Dashination at arenaflex
Join arenaflex's innovative team as a Customer Advocate – Final Dashination and be at the forefront of delivering exceptional experiences to our Dashers. At arenaflex, we're revolutionizing the way people connect with local economies, and we're looking for a talented Customer Advocate – Final Dashination to join our team. As a key member of our Support Operations team, you'll play a vital role in supporting our Dashers who are dealing with unique issues that require personalized attention. Your expertise, problem-solving skills, and passion for delivering exceptional customer experiences will make you an invaluable asset to our team.
About the Team
The Customer Advocate – Final Dashination team is a dynamic and fast-paced group that's dedicated to providing timely resolutions to our Dashers' concerns. We're a team of experts who are empowered to make decisions that will make a positive impact on our Dashers' experiences. We're passionate about removing barriers, adapting quickly, and getting the details right to ensure that our Dashers receive the best possible support.
Key Responsibilities
As a Customer Advocate – Final Dashination, you'll be responsible for:
- Providing end-to-end support to our Dashers, owning their concerns, and escalating issues as needed
- Leveraging appropriate tools, escalation channels, and making empowered decisions to resolve issues in a win-win situation for our Dashers and arenaflex
- Partnering with the Dasher Experience and Support Operations Teams to provide consistent updates on Dasher concerns, feedback, and ideas for current and potential product opportunities
- Using your de-escalation and problem-solving skills to innovate the future of the Support Operations Dasher Service Model
- Making proactive calls based on campaigns and following through on every issue to ensure timely resolutions
- Collaborating with cross-functional teams to be the voice of the Dasher for our products, services, processes, and policies
Essential Qualifications
To be successful in this role, you'll need:
- At least 6+ months of agent experience in 2 lines of business supporting our Dashers
- Ranked in the top 10% of your current Line of Business
- Consistently achieving a QA score of 90% or better
- Enthusiasm for our Dashers and a desire to help them succeed
- Self-motivation and a bias towards action, with the ability to thrive in a fast-paced, constantly changing work environment
- Experience with de-escalating Dashers and turning detractors into lifelong promoters of arenaflex
Nice to Have
* Experienced in the Dasher LOB
Why You'll Love Working at arenaflex
* We're leaders – Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.
- We're doers – We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do – on every project, every day.
- We're learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
- We're customer-obsessed – Our mission is to grow and empower local economies. We're committed to our Dashers, merchants, and customers, and believe in connecting people with possibility.
- We're all arenaflex – The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation packages and comprehensive health benefits.
About arenaflex
At arenaflex, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users – from Dashers to merchant partners to consumers. We're a technology and logistics company that started with door-to-door delivery, and we're looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods.
arenaflex Culture
We're committed to fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the arenaflex corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. You'll be assigned a schedule that may include evenings, weekends, and holidays, which will be adjusted periodically to meet the needs of our business.
Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
Apply Now!
Ready to join our innovative team and make a meaningful impact on our Dashers' experiences? Apply now to become a Customer Advocate – Final Dashination at arenaflex! Apply for this job