Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex
At arenaflex, we're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you'll play a vital role in driving our mission forward by providing exceptional customer service, leading our team, and ensuring seamless operations in our retail stores.
About arenaflex
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping. With a strong commitment to customer satisfaction, we strive to deliver high-quality products and services that meet the evolving needs of our customers. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.
Job Summary
As a Lead Retail Customer Service Associate, you'll be responsible for leading our retail team, providing exceptional customer service, and ensuring seamless operations in our stores. You'll be the face of arenaflex, and your expertise will be the driving force behind our customer satisfaction ratings. If you're a customer-centric leader with a passion for delivering exceptional experiences, we want to hear from you!
Key Responsibilities
* Customer Service: Deliver exceptional customer service by anticipating customer needs, suggesting alternatives, and providing solutions to colleagues and customers.
- Team Leadership: Lead our retail team, providing guidance, support, and coaching to ensure seamless operations and exceptional customer experiences.
- Production Management: Manage production flow to ensure all production orders are completed right and on time, utilizing consultative skills to anticipate needs and suggest alternatives.
- Order Taking: Take customer orders, providing pricing information, performing consultative selling, and recommending arenaflex products and services.
- Quality Control: Ensure quality during and after production, maintaining high standards of quality and customer satisfaction.
- Communication: Ensure effective communication among shifts, coordinating pick-up and delivery of customer orders, and providing leadership to team members on an assigned shift.
- Training: Assist in the training of store team members, ensuring they have the skills and knowledge needed to deliver exceptional customer experiences.
- Operations: Operate the Point of Sale terminal (POS), handle financial transactions, and make change, completing required financial paperwork and assisting with financial reporting.
- Shipping and Logistics: Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates, and ensuring quality customer service is given to customers by providing packaging services and offering information about company products and services.
Essential Qualifications and Requirements
* Education: High school diploma or equivalent education.
- Experience: 2+ years of specialized experience in customer service, retail, or a related field.
- Communication Skills: Excellent verbal and written communication skills.
- Physical Abilities: Ability to stand during entire shift, excluding meal and rest periods, and move and lift 55 pounds.
- Leadership Skills: Ability to lead a team, provide guidance, support, and coaching to ensure seamless operations and exceptional customer experiences.
Preferred Qualifications
* Quality Driven Management: Suggest areas for improvement in internal processes, work with management to reduce company costs/wastes, and optimize profitability in areas of responsibility.
- Quality Concepts: Apply Quality concepts presented at training during daily activities and support arenaflex Quality initiatives.
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the principles of Quality, Customer Satisfaction, and Teamwork, and we're looking for like-minded individuals to join our team.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, including training and education programs.
How to Apply
If you're a customer-centric leader with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
Reasonable Accommodations
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact information].
Pay Transparency
arenaflex is committed to pay transparency and will provide salary information to applicants upon request. Apply for this job