Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology and a people-first culture. As a remote Technical Support / Customer Service Representative, you'll be at the forefront of this movement, working from the comfort of your own home to provide top-notch support to our clients and their customers.
A Career Powered by You
Are you ready to embark on a new career journey with a forward-thinking organization that values diversity, equity, and inclusion? Do you want to join a team of passionate individuals who are dedicated to making a positive impact on the world? Look no further than arenaflex, where we're committed to creating a workplace that's inclusive, supportive, and empowering.
About arenaflex
arenaflex is a global organization that's passionate about delivering exceptional customer experiences through innovative technology and a people-first culture. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team of over 70,000 game-changers from 70+ countries is united by a shared purpose: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
At arenaflex, we believe that everyone has the potential to grow and develop their skills. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With over 80% of our managers and leaders promoted from within, you'll have the opportunity to take your career to new heights.
What You'll Do in This Role
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
At arenaflex, we're committed to investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're ready to embark on a new career journey with a forward-thinking organization that values diversity, equity, and inclusion, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Job Type:
Full-time
Pay:
From $16.00 per hour
Benefits:
* 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Professional development assistance
- Referral program
Application Question(s):
* Please provide a direct email address.
Work Location:
Remote Apply Job!
About the Role
As a Technical Support / Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences to our clients and their customers. You'll work from the comfort of your own home, using a call flow guide to provide inbound customer support and resolve technical issues related to hardware, software, and client products.
Responsibilities
* Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Requirements
* Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What We Offer
* Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Why Join arenaflex?
* We're a global organization with a diverse team of over 70,000 game-changers from 70+ countries
- We're committed to creating a workplace that's inclusive, supportive, and empowering
- We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
- We have a strong focus on diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
How to Apply
If you're ready to embark on a new career journey with a forward-thinking organization that values diversity, equity, and inclusion, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply Job! Apply for this job