Experienced Customer Insights Specialist – Driving Business Growth through Consumer Intelligence

At arenaflex, we're on a mission to revolutionize the way businesses understand their customers and drive growth through actionable insights. As a seasoned Customer Insights Specialist, you'll play a pivotal role in helping our clients achieve their revenue, profitability, and customer satisfaction goals. If you're passionate about consumer intelligence, analytics, and innovation, we want to hear from you!

Job Summary:

We're seeking an experienced Customer Insights Specialist to join our team at arenaflex. As a key member of our sales and marketing team, you'll be responsible for driving business growth through the sale of Consumer Insights services, Analytics, and Innovation solutions. You'll work closely with our clients to understand their needs and priorities, develop tailored solutions, and deliver exceptional customer satisfaction.

Key Responsibilities:

* Independently sell Consumer Insights services, Analytics, and Innovation solutions to new and existing clients, achieving sales targets and driving business growth.

• Partner with our local Account Development team to understand client needs and priorities, developing joint business plans to drive revenue and profitability.
• Scope projects responsibly, ensuring feasibility and meeting SA&I sales targets, in collaboration with our Solution expert, Customer Success, and Operations teams.
• Engage with clients to secure customer satisfaction, addressing concerns and questions through on-site and off-site client consultancy work.
• Build arenaflex's portfolio awareness through presentations at conferences, clients, and internal events, showcasing our expertise and thought leadership.
• Execute business plans, proactively searching for opportunities on the market, and making suggestions for improvement, gathering client requirements from commercial teams.
• Participate in the preparation of sales plans and budgets for respective markets, managing pipeline and providing weekly input for forecasting sales.
• Continuously develop professional skills and knowledge related to arenaflex tools and services, staying up-to-date with industry trends and best practices.
• Utilize NielsenIQ processes and tools to provide proactive and integrated analysis for customers, making recommendations and proposals.

Role Requirements:

* Bachelor's degree in economics, behavioral sciences, statistics, or a related field.

• Strong communication, verbal, and written skills.
• Strong analytical, statistical, and logical skills.
• Exceptional ability for market and category analysis.
• Excellent presentation skills.
• Intellectual curiosity and persistence to find answers to questions.
• Ability to autonomously manage simultaneous projects in a fast-paced business environment.
• Strong sense of urgency and accountability to drive client outcomes.
• Fluency in Romanian and English, with the ability to work collaboratively with internal and external teams.
• Competent negotiator with good influencing skills.

Preferred Qualifications:

* Previous experience in Consumer Insights (sales or consulting).

• Broad industry knowledge (FMCG, Banking, Telekom).
• Accuracy and attention to detail.

What We Offer:

* Work in an international, multicultural environment.

• Private medical coverage.
• Hybrid working module.
• Meal Tickets/monthly.
• Easter and Christmas vouchers and vacation vouchers/tickets.
• Internal recognition program.
• Volunteer time off.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

About arenaflex:

arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, arenaflex combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—arenaflex delivers the Full View™. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our Commitment to Diversity, Equity, and Inclusion:

arenaflex is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

How to Apply:

If you're passionate about consumer intelligence, analytics, and innovation, and want to join a dynamic team that's shaping the future of business growth, apply now! Visit our website to learn more about this exciting opportunity and submit your application. Apply Job! Apply for this job