Experienced Customer Service Agent – Delivering Exceptional Experiences at arenaflex

At arenaflex, we're revolutionizing the way people interact with our brand, and we're looking for talented individuals to join our team as Customer Service Agents. As a key member of our Service Department, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers feel valued, heard, and supported throughout their journey with us.

About arenaflex

arenaflex is a leading retailer of used cars, with a commitment to delivering honest, transparent, and high-integrity experiences to our customers. Our innovative approach has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our team of over 25,000 associates work together to deliver iconic customer experiences, and we're recognized for our commitment to training and diversity. We're proud to be one of the FORTUNE 100 Best Companies to Work For.

Job Summary

As a Customer Service Agent at arenaflex, you'll be responsible for delivering exceptional customer service by supporting our Service Department. You'll answer incoming service calls, assist customers on the phone and in person, and provide written messages to the responsible party in a timely manner. You'll also complete reminder calls, assist with scheduling service appointments, and file repair orders and supporting documentation daily.

Key Responsibilities

* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

• Assist Customer Advisors/Service Consultants with customers when needed.
• Answer basic service department questions, schedule service appointments, and route customers' calls.
• Provide written messages to the responsible party in a timely manner.
• Complete reminder calls for customers scheduled for an appointment.
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
• Contact customers with Repair Requests to schedule appointments.
• File repair orders and all supporting documentation daily.
• Audit all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications

* Accountable to Associate 1 Competency Model.

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Execute Retail Service Standardized Work.
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed the arenaflex guidelines for customer satisfaction.
• Read, interpret, and transcribe data in order to maintain proper records.
• Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description

* Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in arenaflex provided training in all areas of the Service process.
• Possess intermediate computer skills.

Working Conditions

* Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Follow all arenaflex, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all arenaflex policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

Why Join arenaflex?

* We're a leader in the retail industry, with a commitment to innovation and customer satisfaction.

• We offer a dynamic and supportive work environment, with opportunities for growth and development.
• We're recognized for our commitment to training and diversity, and we're proud to be one of the FORTUNE 100 Best Companies to Work For.
• We offer competitive compensation and benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. Apply Job! Apply for this job