Experienced Customer Service Manager – Remote

Are you a seasoned customer service professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? Look no further than arenaflex, a global leader in packaging and protective solutions. We're expanding our remote team and seeking a talented Customer Service Manager to join our community of innovators, thinkers, and doers.

About arenaflex

At arenaflex, we're more than just a company – we're a community that values safety, people, passion, integrity, performance, and teamwork. From our cutting-edge products to our commitment to sustainability, we're dedicated to making a positive impact on the world. With a rich history spanning over 40 years, we've established ourselves as a trusted partner in the packaging and protective solutions industry. Our team is passionate about delivering innovative solutions that protect the world, and we're excited to have you join us on this journey.

Principal Accountabilities

As a Customer Service Manager at arenaflex, you'll be responsible for leading our customer care team to deliver exceptional experiences for our customers. Your key responsibilities will include:

• Managing error reports for CCR compliance to procedures and coaching/train as necessary to support arenaflex policies and procedures.
• Approving/denying claims and RA's (return authorizations) within matrix approval guidelines and initiating CAR (corrective action report) where dollar amount is $2,000 and above per occurrence.
• Maintaining up-to-date reports that assist in providing information to make decisions and plan activities for the customer care group.
• Negotiating with customers to benefit all parties.
• Coaching and directing the activities of customer care employees to establish goals and priorities that meet the company's business requirements.
• Conducting performance appraisals for direct reports.
• Interpreting data and integrating numerous spreadsheets.
• Demonstrating ability to multitask without loss of efficiency or accuracy.
• Interacting with internal contacts – Customer Care Reps, Managers, Directors, and V.P. level.
• Interacting with external contacts – Customer feedback, account managers feedback on the assistance received from customer care reps.
• Demonstrating quality leadership capabilities to promote a positive environment, foster teamwork, maintain turnover rate at or below targeted guidelines, promote continuous improvement initiatives to achieve the customer care vision.
• Active participation and leading teams with the goal of improvements to Key Performance Indicators for the Customer Care organization.
• Representing Customer Care in meetings with executives of various channels to support company initiatives.
• Daily communication with internal peers and directors. Related tasks as requested by supervisor.
• Other duties as assigned.

Essential Skills and Experience

To succeed in this role, you'll need:

• A Business Degree is preferred. High School diploma or equivalent required.
• 2+ years of manufacturing customer service strongly preferred.
• 5 years of experience in supervisory or lead roles, within customer service.
• Proficient in Microsoft Office suite required.
• Excellent written and oral communication skills required.
• Exceptional organizational and time management skills required.

Why Choose arenaflex?

At arenaflex, you'll find more than just a job – you'll find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it's through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive. Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We're dedicated to building a greener future while providing safe, supportive workplaces for our people. With over 40 years of industry expertise and a proven track record of growth and innovation, arenaflex offers a stable, secure environment where you can flourish!

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages teamwork and innovation.
• A comprehensive benefits package that supports you and your family.

Work Environment and Company Culture Highlights

At arenaflex, we're proud of our:

• Flexible work arrangements, including remote work options.
• Collaborative and inclusive work environment.
• Commitment to diversity, equity, and inclusion.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and bonus structure.
• Extensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Conclusion

If you're a motivated and results-driven customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our community of innovators, thinkers, and doers at arenaflex and help us deliver exceptional customer experiences that make a positive impact on the world. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job